Junior Helpdesk Engineer

Rutherford Briant; Bishop's Stortford; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A family-run MSP near Bishop's Stortford is looking for a Junior Helpdesk Engineer. The position offers a supportive environment to develop technical skills and explore personal specialisms while engaging with various technologies.

Benefits

Quarterly profit-sharing bonus scheme

Opportunities for hybrid working

24 days holiday plus 2 days holiday for Christmas

Training and support to achieve Microsoft certifications

Qualifications

• Experience working within a helpdesk team.
• Ability to work independently under pressure.

Responsibilities

• Provide support to incoming calls & tickets.
• Triage tickets to agreed SLA’s, escalating when necessary.
• Carry out onsite installations when required.

Skills

Problem Solving

Logical Thinking

Job description

Do you have MSP or client facing experience? Are you looking for the chance to develop professionally?

Working with a fantastic family run MSP near Bishop Stortford, they are situated in the beautiful Essex countryside and have an opening within the team. This is a business where the Helpdesk team are close and they regularly socialise together.

This is a chance to develop your technical skill, work with an array of technologies and decide on which route to take based on your interest. They have grown organically over the last few years, and adapted their progression routes, enabling each engineer to decide a specialism, so you won’t stagnate. You can explore what matters to you!

Responsibilities: As a Junior Helpdesk Engineer, you will…

• Provide support to incoming calls & tickets
• Triage tickets to agreed SLA’s, escalating when necessary
• Carry out onsite installations when required

Requirements: As a Junior Helpdesk Engineer, you will need…

• Experience working within a helpdesk team
• A logical thinker, looking to solve problems
• Ability to work independently under pressure

Benefits: As a Junior Helpdesk Engineer, you will get…

• Quarterly profit-sharing bonus scheme
• Opportunities for hybrid working
• 24 days holiday plus 2 days holiday for Christmas
• Training and support to achieve Microsoft certifications

If you are looking for a supportive environment, where you can learn and enjoy the place you work, this could be the place for you. APPLY NOW!!

Rutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.