Service Desk Engineer 279803

Little Fish (UK) Ltd.; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading company in IT services is looking for a 24/7 Service Desk Engineer to join their team. This home-based role involves providing technical support to clients, managing queries, and ensuring service excellence. Ideal candidates should possess experience in service desks, familiarity with troubleshooting, and a can-do attitude. Competitive salary alongside benefits like referral bonuses, learning opportunities, and a casual dress policy make this a great opportunity.

Benefits

Referral Bonus

Learning Opportunities

Healthcare Cash Plan

Casual Dress Policy

Company Pension

Social Events

Annual Leave

Qualifications

• Experience in 1st and 2nd line IT service desk roles.
• Knowledge of Windows 10, Office 365, Active Directory.
• Familiarity with MS Office Suite and hardware diagnostics.

Responsibilities

• Provide effective technical support to contract customers.
• Resolve desktop, laptop, and printer issues.
• Perform network/server troubleshooting and administration.

Skills

Technical Support

Communication

Troubleshooting

Tools

ITSM Case Management Software

Remote Support Tools

Job description

Home based position on a 4 on 4 off shift pattern (including weekends and bank holidays)

Must be eligible for SC (must have lived in the UK for the past 5 years)

Willingness to undergo NPPV2 clearance

Here at Littlefish, we look for people who can make a difference and become a giant slayer. As the world around us continues to change, we look for people who embrace change with optimism and excitement. These are the passionate and high-performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add drive, passion, and skills as we see Littlefish grow.

If this ticks your boxes and you are excited about working with creative, passionate, energetic, friendly people, we would love to hear from you.

The role and what you’ll be doing on a day-to-day basis:

Littlefish is recruiting a 24/7 Service Desk Engineer to join the Service Desk Team. This is a home-based position on a 4 on 4 off shift pattern. You will be expected to attend the office once a month for team meetings and complete your initial 6-week training in the office.

What you’ll be doing daily:

Reporting to the 24/7 Service Desk Team Leader, you will provide effective technical support to Littlefish’s contract customers. Responsibilities include resolving desktop, laptop, printer, and application issues, as well as performing network/server troubleshooting and administration. You should be able to communicate effectively with customers and manage technical queries according to Littlefish standards and SLAs.

What we are looking for in the successful candidate:

• Experience in a 1st and 2nd line IT service desk or similar technical role
• Experience using ITSM case management software
• Experience using remote support tools for diagnostics and troubleshooting
• Knowledge of troubleshooting and supporting Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, Enterprise Networks
• Familiarity with MS Office Suite, Anti-Virus, Print, Mobile, and Laptop/PC Hardware

What we offer:

• Referral Bonus: Earn £1000 for referring a friend
• Learning Opportunities: Access to LinkedIn Learning with over 16,000 tutorials
• Healthcare Cash Plan: Online GP, counselling, and cashback services
• Casual Dress Policy: Come as you are
• Company Pension: Plan for the future
• Social Events: Team outings and celebrations
• Annual Leave: 25 days plus public holidays, with purchase and sale options

Life at Littlefish:

Our values shape who we are and guide our work. We hire people who embody these values:

• High Performing: Strive for quality and efficiency, aim for service excellence
• Passionate: Build team success, show enthusiasm and care
• Can-Do Attitude: Step outside comfort zones, challenge the status quo, get things done

If you believe you can make a tangible difference, apply today and join us on this journey.

We are committed to diversity and inclusion, welcoming applications from all backgrounds. Please contact us if you need adjustments during the recruitment process.

Part of our application includes ED&I questions, with options to select ‘prefer not to say’.