Information Technology Help Desk Technician

JR United Kingdom; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A well-established wealth management business in London is seeking an IT Support Engineer. The role involves providing in-house technical support, liaising with stakeholders, and ensuring a high standard of user experience. This position is ideal for someone early in their IT career who values a supportive work environment.

Benefits

Competitive salary

Excellent benefits package

Professional development opportunities

Qualifications

• Experience in a similar IT support role.
• Familiarity with Microsoft 365 and Windows 10/11.
• Strong communication skills and customer-focused approach.

Responsibilities

• Act as the first point of contact for technical issues.
• Deliver end-user support for hardware, software, and systems.
• Maintain accurate records of devices and support activities.

Skills

Communication

Technical Support

Customer Focus

Tools

Microsoft 365

Windows 10/11

Job description

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Information Technology Help Desk Technician

A well-established wealth management business is seeking a reliable and technically capable IT Support Engineer to provide in-house support to the wider business. This position is ideal for someone early in their IT career who is ready to take on a hands-on role within a fast-paced and quality-driven environment.

You’ll work closely with internal stakeholders and external support partners to resolve IT issues efficiently and maintain a high standard of user experience across the business.

Key Responsibilities

• Act as the first point of contact for technical issues, resolving or escalating where needed.
• Deliver end-user support for hardware, software, and systems, both in-person and remotely.
• Assist with new joiner IT setups and equipment rollouts.
• Maintain accurate records of devices, software licences, and support activities.
• Liaise with third-party IT providers and suppliers to ensure smooth day-to-day operations.
• Produce simple, user-friendly guides and documentation where appropriate.
• Monitor and maintain office equipment, including printers and peripherals.

What You’ll Need

• Experience in a similar IT support role within a professional or corporate environment.
• Familiarity with Microsoft 365 and Windows 10/11.
• Strong communication skills with a calm, customer-focused approach.
• Confidence working with users at all levels, adapting your language and explanations to suit your audience.
• A methodical mindset, with a focus on reliability, discretion, and quality.

What’s on Offer

• A supportive and well-structured environment where IT plays a valued role.
• Competitive salary up to £30,000 with an excellent benefits package.
• The chance to develop professionally in a respected and confidential business setting.

If you're looking to build on your IT support experience in a professional, discreet environment, we’d like to hear from you - please click apply.