Help Desk Technician

JR United Kingdom; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading architectural practice is urgently seeking a 1st-2nd Line IT Support Technician to join its IT team. The role involves providing helpdesk and desktop support across multiple offices, requiring a strong understanding of user needs and technical skills in Windows support and corporate systems management.

Qualifications

• At least 3 years of experience in a customer-facing IT role.
• Basic knowledge of PowerShell is helpful.
• Industry certifications are a bonus.

Responsibilities

• Providing helpdesk, desktop, and network support.
• Traveling between office locations occasionally.
• Managing corporate IT systems and supporting users.

Skills

Customer service

Windows 10/11 support

MDM management

Active Directory

Intune

PowerShell

Tools

Autodesk

Adobe software

Job description

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1st-2nd Line IT Support / Helpdesk Technician / Desktop Support

This large AJ100 architecture practice that specialises in large mixed-use building projects is urgently seeking a 1st-2nd Line IT Support Technician to join an IT team providing a mix of helpdesk, desktop, and network support to users across all of their offices. They are looking for someone with at least 3 years of experience in a customer-facing IT role, an understanding of both customer and business needs and an understanding of SLA's.

The Role

• Experience supporting Windows 10/11 and the Microsoft Office suite.
• Experience managing iOS devices using an MDM platform.
• Some experience with Autodesk and Adobe software is a plus.
• Familiar with corporate IT systems like Active Directory, Microsoft Entra, Intune, Configuration Manager, and security tools for email and endpoints.
• Good understanding of Windows settings, Group Policy, Intune configurations, and security features.
• Industry certifications are a bonus.
• Basic knowledge of PowerShell is helpful.
• Must be willing to travel between office locations occasionally.

1st-2nd Line IT Support Engineers, Helpdesk Technicians or Desktop Engineers will be required to work 37.5-40 hours and 5 days per week from their East London office.

If you’re interested in the role, then please apply or send your CV with your location, salary and notice period to [emailprotected] . You can also message me on LinkedIn, www.linkedin.com/in/daisyflower