Helpdesk Engineer

Centre People; London; On-site; GBP 24,000 - 29,000; Full time

Job summary

A highly successful IT and telecommunications services company in Central London seeks a Helpdesk Engineer. This role involves providing 1st and 2nd line support, managing customer relationships, and configuring general IT services. The ideal candidate will have strong troubleshooting skills, customer service experience, and knowledge of various IT environments, particularly around hardware and cloud services.

Benefits

Commuting costs (up to Zone 6)

Qualifications

• Basic knowledge and experience regarding PC software and hardware.
• Business-level English skills and understanding of Japanese culture advantageous.
• Experience in cloud design, installation, and management is acceptable.

Responsibilities

• Troubleshooting for 1st and 2nd Lines and support as an escalation point.
• Build good relationships with customers and attend meetings.
• General IT services configuration and daily management.

Skills

Troubleshooting

Customer service

Time management

Attention to detail

Multitasking

Tools

Microsoft Windows 10/11

MS Office

AWS

Azure

Job description

A highly successful IT and telecommunications services company based in Central London seeks a Helpdesk Engineer.
In this role, you will be working in the customer office 5 days a week, responsible for troubleshooting for the 1st and 2nd lines and act as an escalation point, managing customer relationships, and providing general IT services configuration and support.
The ideal candidate should have troubleshooting skills, customer service experience, and knowledge of IT environments.

HY46421

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Eligible applicants:
- (O) Eligible visa: Permanent residence, Spouse, Partner, YMS, Graduate
- (X) NOT eligible: Student visa, Requiring visa sponsorship
WORK TYPE: client’s office-based (London)
VISA SUPPORT: No
BENEFITS: Commuting costs (up to Zone 6)
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TYPE: Fixed term until 30th April 2026, with possibility to extend
WORKING HOURS: 9:00 - 17:00, Monday to Friday
SALARY: up to £29k + commuting costs (up to Zone 6)
START: May 2025
LOCATION: London

Helpdesk Engineer Main Responsibilities:
● Troubleshooting for 1st and 2nd Lines and support as an escalation point
● Waiting-by-sequence management using the IT support ticket system
● Build good relationships with attending meetings with customers
● PC support and initial kitting
● General management and implementation of server environments
● Understanding the company's IT environment and detailed planning and design
● Daily IT services configuration
● Service demonstration and acceptance test
● Negotiation and management with vendors
● Developing and implementing new features and services
● Build or suspend PC/server security systems
● Schedule management of projects and service provision
● Profitable systems and considerations for implementation
● Maintaining safe operations and improving the environment
● Regular status report to the line manager

Helpdesk Engineer Ideal Candidate:
● Customer service experience
● Basic knowledge and experience regarding PC software such as Microsoft Windows 10/11/server, MS Office, and antivirus software
● General knowledge and experience regarding PC hardware, servers, and public clouds
● General knowledge and experience regarding NW switches/routers/FW products
● Basic knowledge and experience regarding public clouds such as AWS and Azure
● Add design, installation, and management experience is also acceptable
● Experience in cloud design, installation and management is also acceptable
● Business-level English skills
● Ability to investigate and provide responses to technical-related issues
● Time management/multitasking/organization skills
● Accurate attention to detail
● Bright, extroverted, and positive attitude to work
● Ability to support all EMEA customer service areas
● Business level fluency in English
● Understanding of Japanese culture and some Japanese would be advantageous

If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.