IT Helpdesk Engineer

STATOM Group Ltd; Grays; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company seeks a motivated IT Team Member to enhance their IT operations in Grays. The role covers hardware preparation, user support, and software license management, requiring solid Microsoft technology skills. Candidates should demonstrate excellent customer service and communication abilities to thrive in this collaborative environment.

Benefits

Private Medical Insurance (PMI)

Employee Assistance Program (EAP)

General Practitioner (GP) Access

Eye Care

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Qualifications

• Solid experience with core Microsoft technologies required.
• Strong experience in IT support environments valued.
• Ability to manage time effectively and work independently.

Responsibilities

• Prepare and configure hardware for staff.
• Provide user support via IT helpdesk.
• Manage software licenses for compliance.

Skills

Proficiency in Microsoft 365 administration

Experience with Microsoft Azure / Entra ID

Knowledge of Microsoft Intune

Supporting Windows 10 and 11

Customer service experience

Strong communication skills

Education

IT-related certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate)

Job description

We are looking for a motivated and technically proficient IT Team Member to support our growing IT operations. This role involves the preparation and deployment of hardware for staff, providing first-line support via the IT helpdesk, and managing the company's software licenses. The ideal candidate will have solid experience with core Microsoft technologies and demonstrate excellent customer service and communication skills.

Key Responsibilities

1. Prepare and configure laptops, desktops, and other hardware for new and existing staff
2. Provide user support through the IT helpdesk, resolving technical issues efficiently and professionally
3. Manage and monitor software licenses to ensure compliance and optimize usage
4. Support user account management, access permissions, and security policies
5. Assist with onboarding and offboarding of staff, including IT setup and decommissioning
6. Maintain accurate asset records for hardware and software
7. Collaborate with other IT team members on projects and upgrades

Requirements

Essential Skills & Experience

1. Proficiency in Microsoft 365 administration and support
2. Experience with Microsoft Azure / Entra ID (formerly Azure AD)
3. Knowledge and hands-on use of Microsoft Intune for device management
4. Strong experience supporting Windows 10 and Windows 11 operating systems
5. Good telephone manner and strong verbal and written communication skills
6. Proven customer service experience, ideally in an IT support environment
7. Ability to work independently and manage time effectively

Preferred Qualifications (Nice To Have)

1. IT-related certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate)
2. Experience with ticketing systems and remote support tools
3. Familiarity with ITIL best practices
4. Basic networking knowledge (DNS, DHCP, VPN)

Benefits

• Private Medical Insurance (PMI): High-quality healthcare access for all PAYE employees.
• Employee Assistance Program (EAP): Confidential support resources for personal and professional challenges, including counselling and guidance.
• General Practitioner (GP) Access: Convenient access to GP services for health advice and treatment.
• Eye Care: Coverage for eye exams, glasses, and contact lenses through partnership with Specsavers.
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