Junior Customer Service Agent UK

TN United Kingdom; Manchester; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

An exciting opportunity awaits as a Junior Customer Service Agent in Manchester! This role is perfect for those eager to make a positive impact on customer experiences. You'll be the first point of contact for customers, handling inquiries and ensuring satisfaction. With various career progression opportunities, this entry-level position offers a supportive environment where you can develop professionally. Join a dynamic team that values open communication and collaboration, and enjoy benefits like a generous employee development budget, hybrid working, and ample holiday time. If you're ready for a rewarding challenge, we want to hear from you!

Benefits

Employee Development Budget

Access to Babbel for Learning

Free Breakfast and Snacks

Hybrid Working Model

28 Days Holiday + Bank Holidays

Birthday Leave and Gift

Company Pension Contribution

Annual Retreats

Team Building Events

Qualifications

• Experience in customer support is desirable, regardless of sector.
• Strong written and oral communication skills are essential.
• Attention to detail and prioritization skills are crucial.

Responsibilities

• Handle customer enquiries and telephone calls independently.
• Resolve customer matters to a satisfactory conclusion.
• Gain product knowledge to effectively assist customers.

Skills

Customer Support Experience

Communication Skills

Attention to Detail

MS Office Skills

Flexibility

English Proficiency

Education

High School Diploma

Relevant Certifications

Tools

MS Office

Google Workspace

Job description

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Junior Customer Service Agent UK, Manchester

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Client:

Location:

Manchester, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

ddb1de36d8b7

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Team

This is a unique Customer Support Agentrole with location in Manchester, ideal for someone who is looking to put the clients’ interests first and contributing to a positive customer experience. If you are eager to develop yourself professionally and make a positive, tangible impact to the wider business, we want to hear from you!

This is an exciting, entry-level customer service role with various career progression opportunities within the company.

Your Responsibilities

• You are the contact person for our customers and handle written customer enquiries as well as inbound/outbound telephone calls independently and competently.
• You inspire with your friendly manner and our customers feel in good hands with you, thus contributing to customer satisfaction.
• You professionally handle enquiries about the account opening and investment process, right through to basic tax issues.
• You will follow work instructions to respond to customers who are dealing with a sensitive or complex topic such as complaints, vulnerable customers (TEXAS model, early terminations, IT issues, bereavement, etc.
• You gain a detailed product knowledge in order to resolve customer enquiries.
• You ensure customer matters are resolved to a satisfactory conclusion.
• You adhere to our data control principles.
• You work well alongside a diverse team.

Your Profile

• Professional experience in the field of customer support desirable, regardless of the sector.
• You possess strong communication skills, both written and oral.
• You demonstrate high attention to detail and focus on priorities.
• You have proficient MS Office (or google equivalent) and IT skills and are open to learning new programmes.
• You are flexible and open to a new challenge.
• You speak and write English at a native-speaker level.

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, who are at the heart of our success.

As part of the Raisin UK team, you benefit from:

• Employee Development Budget of £1,700 and 4 full training days per year.
• Access to Babbel for continuous learning.
• Breakfast, snacks, daily fresh fruit and drinks are at your disposal around the clock.
• We are hybrid working, we are in the office once a week, giving the team the opportunity to collaborate and spend time together.
• Wednesday is our core day in the office.
• We offer 28 days + Bank Holidays of holiday a year.
• One day birthday leave and gift voucher to celebrate your birthday.
• We offer you a company stakeholder pension with a minimum employer contribution of 5%.
• The opportunity to experience our annual retreats in exciting European cities and other team building events.

About us

Raisin is the trailblazer in the savings and investment space. Founded in 2012, the fintech company started by opening the $95+ trillion deposits and investments market of the European Union, the United Kingdom and the United States to consumers.

Today, Raisin serves more than one million customers in these three markets, offering savings products as well as investment and pension products. This makes the Berlin-based fintech one of the leading global savings and investments marketplaces. Savers get a wider choice of attractive products with the ability to move their money freely. In addition, financial service providers get best-in-class marketplace solutions for their customers, and banks get better access to retail funding.

Raisin operates its own B2C marketplaces in Europe and the U.S. under the brands Raisin and WeltSparen. In Germany, the company offers ETF-based investment and retirement products in addition to savings products. Raisin works with over 400 banks and financial service providers from over 30 countries

We are backed by renowned international investors such as b2venture, Deutsche Bank, Goldman Sachs, Greycroft, Headline, Index Ventures, Latitude Ventures, Orange Ventures, PayPal Ventures, Top Tier Capital Partners, Ribbit Capital, Vitruvian Partners and M&G.

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

In total, we have 7 offices across the world: Berlin, Frankfurt, Hamburg, Madrid, Manchester, Munich and New York.

We also think it’s important to take the time to celebrate our hard work and achievements together, with events like our yearly summer and winter party, as well as a couple of smaller get-togethers.

Team

This is a unique Customer Support Agentrole with location in Manchester, ideal for someone who is looking to put the clients’ interests first and contributing to a positive customer experience. If you are eager to develop yourself professionally and make a positive, tangible impact to the wider business, we want to hear from you! This is an exciting, entry-level customer service role with various career progression opportunities within the company.

Your Responsibilities

• You are the contact person for our customers and handle written customer enquiries as well as inbound/outbound telephone calls independently and competently.
• You inspire with your friendly manner and our customers feel in good hands with you, thus contributing to customer satisfaction.
• You professionally handle enquiries about the account opening and investment process, right through to basic tax issues.
• You will follow work instructions to respond to customers who are dealing with a sensitive or complex topic such as complaints, vulnerable customers (TEXAS model, early terminations, IT issues, bereavement, etc.
• You gain a detailed product knowledge in order to resolve customer enquiries.
• You ensure customer matters are resolved to a satisfactory conclusion.
• You adhere to our data control principles.
• You work well alongside a diverse team.

Your Profile

• Professional experience in the field of customer support desirable, regardless of the sector.
• You possess strong communication skills, both written and oral.
• You demonstrate high attention to detail and focus on priorities.
• You have proficient MS Office (or google equivalent) and IT skills and are open to learning new programmes.
• You are flexible and open to a new challenge.
• You speak and write English at a native-speaker level.

Our Benefits

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, who are at the heart of our success.

As part of the Raisin UK team, you benefit from:

• Employee Development Budget of £1,700 and 4 full training days per year.
• Access to Babbel for continuous learning.
• Breakfast, snacks, daily fresh fruit and drinks are at your disposal around the clock.
• We are hybrid working, we are in the office once a week, giving the team the opportunity to collaborate and spend time together.
• Wednesday is our core day in the office.
• We offer 28 days + Bank Holidays of holiday a year.
• One day birthday leave and gift voucher to celebrate your birthday.
• We offer you a company stakeholder pension with a minimum employer contribution of 5%.
• The opportunity to experience our annual retreats in exciting European cities and other team building events.

About us

Raisin is the trailblazer in the savings and investment space. Founded in 2012, the fintech company started by opening the $95+ trillion deposits and investments market of the European Union, the United Kingdom and the United States to consumers.

Today, Raisin serves more than one million customers in these three markets, offering savings products as well as investment and pension products. This makes the Berlin-based fintech one of the leading global savings and investments marketplaces. Savers get a wider choice of attractive products with the ability to move their money freely. In addition, financial service providers get best-in-class marketplace solutions for their customers, and banks get better access to retail funding.

Raisin operates its own B2C marketplaces in Europe and the U.S. under the brands Raisin and WeltSparen. In Germany, the company offers ETF-based investment and retirement products in addition to savings products. Raisin works with over 400 banks and financial service providers from over 30 countries

We are backed by renowned international investors such as b2venture, Deutsche Bank, Goldman Sachs, Greycroft, Headline, Index Ventures, Latitude Ventures, Orange Ventures, PayPal Ventures, Top Tier Capital Partners, Ribbit Capital, Vitruvian Partners and M&G.

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

In total, we have 7 offices across the world: Berlin, Frankfurt, Hamburg, Madrid, Manchester, Munich and New York.

We also think it’s important to take the time to celebrate our hard work and achievements together, with events like our yearly summer and winter party, as well as a couple of smaller get-togethers.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.