Junior Customer Service Agent UK

Raisin GmbH; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Customer Support Agent in Manchester. Diese spannende Einstiegsposition bietet die Möglichkeit, in einem dynamischen Team zu arbeiten und die Kundenbeziehungen zu stärken. Sie werden als erste Anlaufstelle für Kundenanfragen fungieren, dabei Ihre Kommunikationsfähigkeiten einsetzen und zur Kundenzufriedenheit beitragen. Mit einem hybriden Arbeitsmodell und einem Fokus auf persönliche Entwicklung bietet diese Rolle zahlreiche Chancen zur beruflichen Entfaltung. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Umfeld wachsen möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Mitarbeiterentwicklungsbudget von £1,700

Zugang zu Babbel für kontinuierliches Lernen

Frühstück, Snacks und Getränke

28 Tage Urlaub plus Feiertage

Ein Tag Geburtstagsurlaub

Betriebliche Altersvorsorge mit 5% Arbeitgeberbeitrag

Jährliche Retreats in europäischen Städten

Qualifications

• Erfahrung im Kundenservice ist wünschenswert.
• Starke schriftliche und mündliche Kommunikationsfähigkeiten erforderlich.

Responsibilities

• Betreuung von Kundenanfragen per Telefon und schriftlich.
• Bearbeitung von Anfragen zu Kontoeröffnungen und Investitionen.

Skills

Kundenservice Erfahrung

Kommunikationsfähigkeiten

Aufmerksamkeit für Details

MS Office Kenntnisse

Flexibilität

Englischkenntnisse

Job description

Your growth is our growth. Our success is your success.

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About Raisin

About Raisin Bank

About Raisin US

About Raisin UK

Team

This is a unique Customer Support Agent role with location in Manchester, ideal for someone who is looking to put the clients’ interests first and contribute to a positive customer experience. If you are eager to develop yourself professionally and make a positive, tangible impact on the wider business, we want to hear from you! This is an exciting, entry-level customer service role with various career progression opportunities within the company.

Tech Stack

Your Responsibilities

• You are the contact person for our customers and handle written customer enquiries as well as inbound/outbound telephone calls independently and competently.
• You inspire with your friendly manner, and our customers feel in good hands with you, thus contributing to customer satisfaction.
• You professionally handle enquiries about the account opening and investment process, including basic tax issues.
• You will follow work instructions to respond to customers dealing with sensitive or complex topics such as complaints, vulnerable customers (TEXAS model), early terminations, IT issues, bereavement, etc.
• You gain detailed product knowledge to resolve customer enquiries.
• You ensure customer matters are resolved satisfactorily.
• You adhere to our data control principles.
• You work well alongside a diverse team.

Your Profile

• Professional experience in customer support is desirable, regardless of sector.
• You possess strong written and oral communication skills.
• You demonstrate high attention to detail and prioritize effectively.
• You have proficient MS Office (or Google equivalent) and IT skills and are open to learning new programmes.
• You are flexible and open to new challenges.
• You speak and write English at a native level.

Our Benefits

At Raisin, we care about each other and prioritize fostering an open and welcoming environment. Our culture is driven by our ambitious team, who are central to our success.

As part of the Raisin UK team, you benefit from:

• An Employee Development Budget of £1,700 and 4 full training days per year.
• Access to Babbel for continuous learning.
• Breakfast, snacks, fresh fruit, and drinks available around the clock.
• Hybrid working model: in-office once a week to encourage collaboration.
• Wednesday is our core day in the office.
• 28 days plus Bank Holidays of holiday per year.
• One day birthday leave and a gift voucher to celebrate your birthday.
• A company stakeholder pension with a minimum employer contribution of 5%.
• Opportunities for annual retreats in exciting European cities and other team-building events.

Benefits of Raisin Bank

Join our mission, join our team - and grow with us!