Junior Customer Service Agent UK

Raisin GmbH; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Support Agent in Manchester. This entry-level role offers a unique opportunity to enhance customer experiences while contributing to a supportive team environment. You will be the primary contact for customers, addressing inquiries and ensuring satisfaction. With various career progression opportunities and a hybrid working model, this position is ideal for those eager to grow professionally. Join a company that values your development and fosters a culture of collaboration and care.

Benefits

Employee Development Budget

Access to Babbel for learning

Breakfast and snacks available

28 days of holiday plus Bank Holidays

One day birthday leave

Company stakeholder pension

Annual retreats in European cities

Qualifications

• Experience in customer support is desirable, regardless of the sector.
• Strong written and oral communication skills are essential.

Responsibilities

• Handle written inquiries and inbound/outbound calls independently.
• Resolve customer inquiries effectively with detailed product knowledge.

Skills

Customer Support Experience

Written Communication Skills

Oral Communication Skills

Attention to Detail

IT Skills

Flexibility

Tools

MS Office

Google Workspace

Job description

Your growth is our growth. Our success is your success.

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About Raisin

About Raisin Bank

About Raisin US

About Raisin UK

Team

This is a unique Customer Support Agent role based in Manchester, ideal for someone who prioritizes client interests and aims to contribute to a positive customer experience. If you are eager to develop professionally and make a tangible impact on the business, we want to hear from you! This is an exciting entry-level customer service role with various career progression opportunities within the company.

Tech Stack

Your Responsibilities

• You are the primary contact for our customers, handling written inquiries and inbound/outbound calls independently and competently.
• You inspire with your friendly manner, making customers feel well taken care of, thus enhancing customer satisfaction.
• You professionally handle inquiries about account opening, investment processes, and basic tax issues.
• You follow work instructions to respond to customers dealing with sensitive or complex issues such as complaints, vulnerable customers (TEXAS model), early terminations, IT issues, bereavement, etc.
• You gain detailed product knowledge to resolve customer inquiries effectively.
• You ensure customer issues are resolved satisfactorily.
• You adhere to data control principles.
• You collaborate well with a diverse team.

Your Profile

• Experience in customer support is desirable, regardless of the sector.
• You possess strong written and oral communication skills.
• You demonstrate high attention to detail and prioritize effectively.
• You have proficient MS Office (or Google equivalent) and IT skills, with openness to learning new programs.
• You are flexible and open to new challenges.
• You speak and write English at a native level.

Our Benefits

At Raisin, we prioritize fostering an open and caring environment where everyone feels welcome. Our culture is driven by our ambitious team, central to our success.

Benefits include:

• Employee Development Budget of £1,700 and 4 full training days per year.
• Access to Babbel for continuous learning.
• Breakfast, snacks, fresh fruit, and drinks available around the clock.
• Hybrid working model, with in-office presence once a week for collaboration.
• Wednesday as our core in-office day.
• 28 days of holiday plus Bank Holidays.
• One day birthday leave and a gift voucher to celebrate your birthday.
• Company stakeholder pension with a minimum employer contribution of 5%.
• Opportunities for annual retreats in European cities and team-building events.

Benefits of Raisin Bank

Join our mission, join our team - and grow with us!