Junior Cloud Infrastructure Engineer

IO; Stoke-on-Trent; On-site; GBP 28,000 - 38,000; Full time

Job summary

IO in Stoke-on-Trent is seeking a Junior Cloud Infrastructure Engineer to join our growing technical support team and help ensure reliable, secure cloud operations. You will provide 1st and 2nd line cloud support, troubleshoot infrastructure issues and act as an escalation point for complex incidents.

You will work across cloud platforms including AWS, Azure and GCP, covering compute, storage, networking and identity services.

Qualifications

• Experience in technical support, infrastructure or cloud environments.
• Exposure to AWS, Azure and/or GCP.
• Understanding of compute, storage, networking and identity in cloud infra.
• Strong troubleshooting and analytical skills.
• Experience with incidents, service requests and escalations.
• Clear communication of technical issues.
• Proactive monitoring and continuous learning mindset.
• Good documentation and attention to detail.
• Willingness to pursue relevant cloud certifications.

Responsibilities

• Provide 1st and 2nd line support for cloud incidents.
• Diagnose and resolve cloud infra issues.
• Log, categorise and prioritise incidents.
• Troubleshoot VMs, storage, networking and identity across AWS/Azure/GCP.
• Monitor cloud environments and respond to performance issues.
• Use monitoring platforms such as AWS CloudWatch, Azure Monitor or GCP Operations Suite.
• Escalate complex issues with documentation.
• Work with support teams and engineers to resolve high-priority incidents within SLA.
• Create and maintain knowledge base articles and SOPs.
• Liaise with cloud providers and vendors.
• Contribute to continuous improvement across cloud support ops.
• Stay current with cloud tech and security standards.
• Participate in training and certifications.
• Participate in out-of-hours rotation when required.

Skills

Cloud support

Cloud platforms AWS/Azure/GCP

Troubleshooting

Communication skills

Documentation

Certifications pursuit

Job description

Junior Cloud Infrastructure Engineer

Location: Stoke-on-Trent, UK
Working Pattern: On-site / as required by the role
Employment Type: Permanent

About the Role

We are looking for a Junior Cloud Infrastructure Engineer to join a growing technical support environment and help ensure the reliable, secure and efficient operation of cloud services.

This is a hands-on role suited to someone with experience in cloud infrastructure and technical support who is looking to develop their career further. You will provide 1st and 2nd line cloud support, troubleshoot infrastructure issues, monitor cloud environments and act as an escalation point for more complex incidents.

You will work across cloud platforms and technologies including IaaS, PaaS and SaaS, supporting areas such as virtual machines, storage, networking and identity services.

Key Responsibilities

• Provide 1st and 2nd line support for cloud-related incidents and service requests.

• Diagnose and resolve issues involving cloud infrastructure, services and connectivity.

• Log, categorise and prioritise incidents and service requests accurately.

• Troubleshoot virtual machines, storage, networking and identity services across cloud environments such as AWS and Azure.

• Monitor cloud environments and respond proactively to performance issues and alerts.

• Use monitoring platforms such as AWS CloudWatch, Azure Monitor or GCP Operations Suite.

• Escalate complex issues to senior engineers or specialist resolver groups with clear technical documentation.

• Work closely with support teams, senior engineers and other internal teams to resolve high-priority incidents within SLA.

• Create and maintain knowledge base articles, standard operating procedures and escalation documentation.

• Liaise with cloud service providers and third-party vendors when technical support is required.

• Contribute to continuous improvement across cloud support operations.

• Stay current with cloud technologies, security standards and industry best practices.

• Participate in training and professional development, including relevant cloud certifications.

• Participate in an out-of-hours support rota where required.

About You

We are looking for someone with a genuine interest in cloud infrastructure and technical support, who is comfortable troubleshooting problems and working methodically to reach a resolution.

You should have:

• Experience in a technical support, infrastructure or cloud environment.

• Exposure to cloud platforms such as AWS, Azure and/or GCP.

• Understanding of core cloud infrastructure concepts, including compute, storage, networking and identity.

• Good troubleshooting and analytical skills.

• Experience working with incidents, service requests and escalations.

• Strong communication skills and the ability to explain technical issues clearly.

• A proactive approach to monitoring, problem-solving and continuous learning.

• Good documentation skills and attention to detail.

• A willingness to develop your technical knowledge and pursue relevant certifications.

Why Consider This Opportunity?

This is an excellent opportunity for a Junior Cloud Infrastructure Engineer to gain broader exposure across cloud platforms, infrastructure support, monitoring, incident management and technical escalation.

You will work alongside experienced engineers while developing the skills needed to progress within cloud infrastructure and engineering.

If you are looking to build your career in cloud infrastructure and want a role where you can develop technically while working on real-world cloud environments, we would be keen to hear from you.