Junior Cloud Engineer: Cloud Infra & Support Growth

iO Associates; Stoke-on-Trent; On-site; GBP 26,000 - 36,000; Full time

Job summary

iO Associates in Stoke-on-Trent is seeking a Junior Cloud Infrastructure Engineer to join a growing technical support team. The role is on-site with the expectation to provide 1st and 2nd line cloud support, troubleshoot infrastructure issues and monitor cloud environments across AWS, Azure and GCP.

You will work with virtualization, storage, networking and identity services, liaise with vendors, document procedures and pursue relevant cloud certifications while contributing to service

Qualifications

• Experience in a technical support, infrastructure or cloud environment.
• Exposure to AWS, Azure and/or GCP.
• Understanding of core cloud infrastructure concepts, including compute, storage, networking and identity.
• Good troubleshooting and documentation skills.

Responsibilities

• Provide 1st and 2nd line cloud support for incidents and requests.
• Diagnose and resolve issues across cloud infrastructure and services.
• Log, categorise and prioritise incidents with clear documentation.
• Troubleshoot VMs, storage, networking, and identity in AWS/Azure.
• Monitor environments and respond to performance issues and alerts.
• Use monitoring tools like AWS CloudWatch, Azure Monitor or GCP Operations Suite.
• Escalate complex issues with detailed technical records.
• Collaborate with teams to resolve high-priority incidents within SLA.
• Create and maintain knowledge base and SOPs.
• Liaise with cloud providers and vendors as needed.
• Contribute to continuous improvement of cloud support operations.
• Stay current with cloud tech, security standards, and best practices.
• Pursue relevant cloud certifications; participate in training.
• Join out-of-hours support as required.

Skills

Cloud support experience

Troubleshooting

Analytical thinking

Communication skills

Documentation

Proactive monitoring

Tools

AWS

Azure

GCP

AWS CloudWatch

Azure Monitor

GCP Operations Suite

Job description

iO Associates in Stoke-on-Trent is seeking a Junior Cloud Infrastructure Engineer to join a growing technical support team. The role is on-site with the expectation to provide 1st and 2nd line cloud support, troubleshoot infrastructure issues and monitor cloud environments across AWS, Azure and GCP.

You will work with virtualization, storage, networking and identity services, liaise with vendors, document procedures and pursue relevant cloud certifications while contributing to service