IT Operations Engineer - Stoke

Adecco; Stoke-on-Trent; Hybrid; GBP 38,000 - 45,000; Full time

Benefits offered by this job

On-call pay

Holiday allowance

Pension scheme

Healthcare

Parental leave

Salary sacrifice

Training opportunities

Hybrid work

Staff parking

Job summary

Adecco Public Sector's client in Stoke is hiring an IT Infrastructure Engineer/IT Operations Engineer to join a 3rd line support team. You will resolve escalated BAU tickets and help drive infrastructure projects using modern technologies, with hybrid work options from home to the office.

The role offers a salary between £38k-£45k depending on experience, on-call uplifts, generous holidays, a leading pension, healthcare, parental leave, salary sacrifice schemes and robust training opportunities.

Qualifications

• 3rd Line IT Infrastructure support responsibilities including BAU operations and escalations.
• Experience with Office 365 management and troubleshooting.
• Experience with Microsoft Exchange server management.
• Knowledge of data centres and storage solutions.

Responsibilities

• Resolve escalated 3rd line BAU tickets passed from 1st/2nd line.
• Support design, installation & configuration of servers, storage, network security and cloud tech.
• Ensure security, availability and backup/retrieval of data per IT policy.
• Assist with infrastructure upgrade projects and new technologies.

Skills

3rd Line IT Infrastructure support

Office 365

Microsoft Exchange

Data centres

Windows Server 2012/2016/2019

Virtualisation (VMware/Hyper-V)

Storage concepts (SAN/Nimble/NetApp)

Backup technologies

Patching

Active Directory

Job description

Are you an IT Infrastructure Engineer/IT Operations Engineer (3rd Line Engineer) who is looking for a new challenge in a forward thinking and innovative organisation?

Are you looking for a position in a secure and robust sector, given the economic challenges we are currently facing?

Do you want a job with excellent benefits, that offers an excellent work-life balance, whilst truly making a positive difference to people?

Then please read on as this role is perfect for you

Adecco Public Sector's client in Stoke is looking to grow their team by hiring a new IT Infrastructure Engineer/IT Operations Engineer to join their 3rd line support team. You will supporting several thousand users by both resolving 3rd line BAU support tickets passed on by the 1st or 2nd line support teams, whilst also having the opportunity to be involved in some exciting infrastructure improvement projects on the horizon, as the organisation looks to innovate with modern technologies and solutions.

What's in it for you? The successful candidate will be able to benefit from the below offering:

• A basic salary package between £38k - £45k (dependent on experience).
• Additional on-call pay uplifts and call out payments.
• Starting on a minimum of 27 days annual holiday allowance plus 8 additional Bank Holiday days, with this further increasing with length of service.
• An industry-leading pension scheme (23% employer contribution) and other excellent benefits such as healthcare, parental leave policies and salary sacrifice schemes.
• Excellent development opportunities and external training opportunities based on development needs identified in performance and progression reviews.
• Hybrid working between home and office, with flexibility given dependent on personal preference and needs.
• Heavily discounted staff parking rates.

The Role:

You will be part of a team who has responsibility for the organisation's critical Servers, storage area network infrastructure and Cloud technologies. You will be resolving escalated issues and tickets by the first and second line IT support teams and be responsible for using your technical specialism to resolve these tickets, dependent on their severity and priority.

You will support the design, specification, installation & configuration of new server, storage, network security and Cloud technologies, whilst also being responsible for the security, optimisation, availability, storage, backup & retrieval & general safe keeping of all the organisation's electronic data in line with the IT security policy

You will also be asked to support infrastructure upgrade projects and be given the opportunity to receive training in new technologies where required. There is also the responsibility to perform research into new and upcoming technologies, in order to determine their impact or possible enhancement of planned or existing IT services

You will manage the design, specification, installation & configuration of new server, storage, network security and Cloud technologies, whilst also being responsible for the security, optimisation, availability, storage, backup and retrieval and general safe keeping of the organisation's electronic data, in line with the IT security policy.

Technical Requirements

• 3rd Line IT Infrastructure support
• Mainly Business-as-Usual: Routine IT operations and maintenance.
• Office 365: Proficiency in managing and troubleshooting Office 365.
• Microsoft Exchange: Experience with email server management.
• Data centres: Knowledge of data centre operations and management.
• Windows Server (2012, 2016, 2019): Ability to support these versions at an advanced level.
• Virtualisation knowledge (eg, VMware, Hyper-V): Understanding and managing virtual environments.
• Storage concepts (eg, SAN, Nimble, NetApp): Familiarity with storage solutions and technologies.
• Backup technologies: Experience with data backup and recovery solutions.
• Patching: Knowledge of applying updates and patches to systems.
• Active Directory: Proficiency in managing user accounts, permissions, and network resources.

This is a truly excellent opportunity to join an innovative and forward-thinking organisation, with excellent job security and team environment.