Junior Client Manager

Corporate Travel Management (CTM) UK/EU; Bradford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in business travel is seeking an Inside Client Manager to manage client portfolios and support the client management team. The role emphasizes strong management skills, communication, and the ability to build relationships. Join a dynamic team focused on growth and employee wellbeing.

Benefits

Annual Volunteer Day Leave

Wellbeing platform access

Incentive trips

Career development support

Qualifications

• At least 2 years proven Management experience.
• Excellent written and verbal communication skills.
• Advanced industry knowledge.

Responsibilities

• Manage a small portfolio of clients and support client managers.
• Provide regular updates, training, and management information.
• Ensure growth, development, and retention of clients.

Skills

Management

Communication

Analytical

Negotiation

Organizational

Teamwork

Commercial Awareness

Job description

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Direct message the job poster from Corporate Travel Management (CTM) UK/EU

Now boarding: Your career in travel is ready for take-off.

Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.

At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.

• At least 2 years proven Management experience with the confidence and ability to challenge and query decisions with senior members of CTM and own client issues to avoid escalations

• Excellent written and verbal communication skills

• Excellent numeracy/analytical skills – makes rational, realistic and sound decisions

• Attention to detail and quality orientation

• Persuasive – ability to negotiate

• Highly resilient – remaining calm under pressure

• Highly organised and a good planner – prioritises activity

• Advanced industry knowledge

• A team player

• Excellent relationship builder

• Working with information – ability to use a range of information and identify new opportunities for the client and CTM

• Commercially aware

OVERVIEW

The role of the Inside Client Manager Client is primarily to manage a small portfolio of clients, support the team of client managers and provide ad hoc project support across the team. The role is required to work closely with the Business Support Team, wider Client Management team, Operations and Finance. The role requires the job holder to own their clients and manage them remotely, providing regular updates, training, support and management information. The role will support the Head of Client Services and have direct responsibility for providing clear updates, associated to each client or project, planning and clear visibility and regular reports in relation to each client. In addition, when required the job holder will also effectively manage a portfolio of clients to ensure growth, development and retention.

The role requires strong support to all client managers, which may include leading training, system demonstrations and client onboarding. Total client ownership along with retention and developing new business are all key aspects of this role.

Why CTM?

Reward & Recognition

CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.

As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.

Employee Wellbeing and Flexibility

The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.

Sustainability Focus

CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:

• Annual Volunteer Day Leave to support a charity/cause of your choice
• Offsetting all CTM employees’ travel
• Partnership with South Pole – supporting sustainable community projects (local & global)
• Paperless office initiatives & recycling options

If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.

CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.

All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at [e-mail].

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Customer Service, and Business Development

• Industries

  Travel Arrangements

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