Customer Success Manager

PaperLess AP Automation; Nottingham; Remote; GBP 30,000 - 50,000; Full time

Job summary

A leading provider of accounts payable automation solutions is seeking a Customer Success Manager. This fully remote role focuses on building customer relationships, managing queries, and providing ongoing training to ensure successful software usage. Ideal candidates will have experience in customer success and strong communication skills.

Benefits

Ongoing training and professional development

Supportive team environment

Opportunity to grow into a lead trainer role

Qualifications

• Experience in customer success or account management roles.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Manage customer database and maintain accurate records.
• Deliver training and support to ensure successful software usage.
• Build strong relationships with customers post-sale.

Skills

Communication

Problem Solving

Organizational Skills

Tools

CRM Systems

Customer Engagement Tools

Job description

About Us:

PaperLess Europe is a leading provider of invoice processing and accounts payable automation solutions integrated with Sage 50, Sage 200, Sage Intacct, Xero, and SAP Business One. We help finance teams across the UK and Europe save time, increase accuracy, and improve control through cutting-edge automation.

The Role:

We're looking for a proactive, organised, and customer-focused individual to join our growing team as a Customer Success Manager. This fully remote role is ideal for someone based in the UK who is passionate about helping customers succeed and is ready to grow into a more advanced training and onboarding role over time.

Key Responsibilities:

• Manage and maintain the customer database, ensuring records are accurate and up to date
• Build strong relationships with customers and serve as their primary point of contact post-sale
• Handle inbound customer queries via email, phone, and remote sessions
• Deliver ongoing training and support to existing customers to ensure successful software usage
• Assist the sales team by providing product knowledge and attending handover meetings with new clients
• Collaborate with the support and product teams to resolve issues and relay customer feedback
• Monitor customer usage and proactively address adoption or engagement challenges
• Develop a deep understanding of PaperLess software and gradually take on responsibility for training new customers (both online and onsite)

What We're Looking For:

• Previous experience in a customer success, account management, or client-facing support role
• Excellent communication and problem-solving skills
• Ability to work independently, manage multiple priorities, and stay organised in a remote environment
• A growth mindset with a willingness to learn and take on new responsibilities
• Experience with CRM systems and customer engagement tools
• Knowledge of accounting processes or ERP systems (e.g., Sage) is a strong advantage

What We Offer:

• Fully remote position (UK-based)
• Opportunity to grow into a lead trainer role for new customer onboarding
• Supportive team environment with strong collaboration across departments
• Competitive salary based on experience
• Ongoing training and professional development