Client Success Manager

TN United Kingdom; Greater London; Remote; GBP 32,000 - 35,000; Full time

Job summary

A leading company in health and safety compliance is seeking a Client Success Manager. The role involves managing client accounts, ensuring compliance, and delivering high-quality service. Ideal candidates will have strong communication skills and a proactive attitude. Join a supportive team that values growth and collaboration.

Benefits

Health cash plan

Gym discounts

Pension scheme

Enhanced leave policies

Volunteer days

Qualifications

• 2-3 years account management experience in a similar sector.
• Excellent IT skills, especially in Microsoft Office.

Responsibilities

• Serve as primary contact for clients, maintaining communication.
• Manage service deliverables and ensure compliance with health and safety requirements.
• Prepare, analyze, and present client reports.

Skills

Communication

Problem Solving

Interpersonal Skills

Proactivity

Tools

Microsoft Office

Report Writer

Meridian

Job description

Social network you want to login/join with:

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Client:

Marlowe Software, Risk and Compliance

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

be49f4cc1414

Job Views:

16

Posted:

15.05.2025

Expiry Date:

29.06.2025

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Job Description:

Client Success Manager

About Us

Vantify is at the forefront of revolutionising health and safety compliance solutions, supply chain compliance, and facilities management. Your contribution will be instrumental in shaping a more streamlined and compliant landscape. We aim to foster compliance, resilience, and success, and pride ourselves on being the go-to partner for businesses navigating complex regulatory landscapes and facilities management.

Our dedicated team combines deep industry knowledge with cutting-edge tools, providing tailored support to meet and exceed compliance standards.

Join us in creating a future where compliance is the foundation of sustainable and successful businesses. Vantify is not just your safety partner but also your pathway to success.

About the role

We seek an experienced and motivated Client Success Manager with strong account management skills and a background in health and safety, compliance, or facilities management/supply chain compliance. If you're ready to make a difference in a dynamic environment, we want to hear from you!

The Client Success Manager will manage service deliverables and ensure compliance with health and safety requirements for contracts. Key interactions include clients' health and safety teams, facilities managers, and internal teams such as Compliance Service Directors, Consultants, and Helpdesk/CAFM teams. You will report to your line manager and collaborate across departments.

The role involves client account management, health and safety tasks, and administrative duties. Delivering high-quality, responsive service requires strong communication skills and a proactive attitude.

What you’ll be doing

• Serve as the primary contact for clients, maintaining communication to understand their needs and feedback.
• Proactively develop client accounts, offering additional services to increase value. Attend meetings, prepare agendas and minutes.
• Notify clients of high-risk issues per protocol.
• Ensure QA reports and compliance within SLA, standards, and regulations.
• Coordinate system updates and provide feedback to Consultants and technical teams.
• Track consultant visits, ensure timely report uploads, and follow up on missing reports.
• Guide clients on legislation, issues, and requirements. Brief Consultants on client-specific matters.
• Proficiently use relevant systems, including Report Writer and Meridian software, collaborating with development teams.
• Maintain client risk assessments and ensure consistency across the company.
• Support new hires and share client knowledge. Accompany on visits and identify training needs.
• Prepare, analyze, and present client reports; identify trends and recommend improvements.
• Manage helpdesk tasks, monitor issues, and ensure resolution.
• Coordinate system enhancements, update training materials, and assist in client training.
• Conduct health and safety consultancy activities and contribute to internal safety systems.
• Assist with contract mobilization, renewals, negotiations, and identify growth opportunities.
• Build relationships with internal teams and support client retention strategies.

What we're looking for

The ideal candidate will demonstrate behaviors aligned with our core values: approachability, optimism, solution focus, active listening, collaboration, curiosity, and innovation.

Must Haves

• Minimum of 2-3 years account management experience in a similar sector.
• Excellent IT skills, especially in Microsoft Office (Excel, PowerPoint, Word).
• Proactive problem-solving skills and personal responsibility.
• Good interpersonal skills.
• Ability to work independently.

Nice-to-haves:

• Understanding of property management, FM, and health and safety.
• Knowledge of compliance, risk assessments, and audits.
• Environmental knowledge.
• Experience with SaaS products.

Why Join Us?

We prioritize our people—customers and colleagues alike. Join a supportive team that values collaboration, innovation, and growth. We provide tools and opportunities for success and ensure you feel valued.

Benefits

• Salary: £32,000 - £35,000 + car allowance (£5,500) + 5% bonus.
• Location: Home-based with travel, including regular meetings in London.
• Wellbeing: Health cash plan, gym discounts, cycle scheme, employee assistance.
• Financial: Pension scheme, shopping discounts.
• Family: Enhanced leave policies.
• Community: Volunteer days, holiday swaps.
• Social: Annual conference, social events.
• Development: Support for professional memberships, training, and online learning resources.