Junior Application Support Analyst – Full Time – Butetown Community

Catering

Cardiff

On-site

GBP 25,000 - 29,000

Full time

6 days ago

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Benefits offered by this job

25 days annual leave

Birthday leave

Extra annual leave up to 5 days

35 hour working week

Private healthcare

Life assurance 4x

Employee Assistance Programme

Wellbeing benefits

Staff socials

Training and development

City centre location

Hybrid/flexible working

Job summary

Catering, a financial services organisation in South Wales, is hiring a Junior Application Support Analyst. Hybrid working, based in Cardiff or Newport, offers good career progression and exposure to multiple projects.

You will maintain stability and usability of core applications, while gaining hands-on experience across incident management, system monitoring, user support, testing and deployments in a growing team.

Qualifications

Recent graduate with a degree in Computer Science / IT / Information Technology or similar, or some commercial experience in a related role.
Excellent communication and customer service skills.
Interest in IT systems and application support.
Strong analytical, organisational and problem-solving skills.
GitHub experience and SaaS familiarity are advantageous.
Exposure to software testing and experience in a Financial Services environment are advantageous.

Responsibilities

Log, investigate and resolve application incidents to agreed service levels.
Monitor application performance and system alerts; escalate as needed.
Provide user support and help troubleshoot application issues.
Update knowledge base articles, support guides and documentation.
Support application releases and perform post-deployment checks.

Skills

GitHub experience

Customer service

Analytical thinking

Communication skills

IT knowledge

Education

Degree in Computer Science / IT / Information Technology

Job description

A job opportunity has arisen for a Junior Application Support Analyst to join a highly established and rapidly expanding financial services organisation based in South Wales. The organisation is in an ambitious period of change and transformation, so this role offers great scope for career progression plus the opportunity to work on several interesting projects.

This position offers hybrid working and can be based at either the central Cardiff or Newport offices.

The Junior Application Support Analyst will help to maintain the stability, reliability and usability of critical business applications, while gaining hands-on experience across incident management, system monitoring, user support, testing, documentation and application deployments.

Key Responsibilities

Assisting in logging, investigating and resolving application incidents to agreed service levels
Monitoring application performance and system alerts, escalating issues as and when required
Providing support to users and helping to troubleshoot any application issues
Maintaining and updating knowledge base articles, support guides and user documentation
Supporting application releases and carrying out post-deployment checks This role offers excellent scope for career progression, with the opportunity to learn application support, ITIL processes and testing as part of a highly successful and growing team.

The successful candidate should be able to demonstrate the following:

You should either be a recent graduate with a degree in Computer Science / IT / Information Technology or a similar subject, or have some commercial experience working as a Junior Application Support Analyst or in a similar role (e.g. IT Graduate, Junior Software Developer etc.)
Excellent communication and customer service skills
An interest in IT systems and application support
Strong analytical, organisational and problem-solving skills
If you have any experience using GitHub, supporting SaaS applications, this would be an advantage
Any exposure to software testing and/or experience working in a Financial Services organisation/environment would also be an advantage

The organisation offers a great working environment plus a benefits package that includes: