Junior Application Support Analyst

Allscreens Nationwide Ltd; Cardiff; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Birthday leave

Extra annual leave (up to 5 days)

Life assurance 4x

Private healthcare (after 1 year)

Employee Assistance Programme

Health & wellbeing benefits

Staff Socials

Training & development opportunities

City centre location

Job summary

Allscreens Nationwide Ltd in South Wales is recruiting a Junior Application Support Analyst to help maintain the stability and usability of critical business applications. The role offers hybrid working and can be based in Cardiff or Newport, with opportunities to work across incident management, monitoring and testing.

You will gain hands-on experience across incident management, system monitoring, documentation and deployment checks, while developing strong analytical and communication skills

Qualifications

• Recent graduate with degree in Computer Science / IT / Information Technology or similar, or some commercial experience as a Junior Application Support Analyst or similar role.
• Excellent communication and customer service skills.
• Interest in IT systems and application support.
• Strong analytical, organisational and problem-solving skills.
• GitHub experience and SaaS application support would be an advantage.
• Exposure to software testing or experience in Financial Services environment would be advantageous.

Responsibilities

• Logging, investigating and resolving application incidents to agreed service levels.
• Monitoring application performance and system alerts, escalating issues as required.
• Providing support to users and troubleshooting application issues.
• Maintaining and updating knowledge base articles, support guides and user documentation.
• Supporting application releases and post-deployment checks.

Skills

Excellent communication

Customer service

IT systems knowledge

Analytical thinking

Problem solving

GitHub

SaaS applications

Education

Degree in Computer Science / IT / Information Technology

Tools

ITIL

Testing

Documentation

Job description

A job opportunity has arisen for a Junior Application Support Analyst to join a highly established and rapidly expanding financial services organisation based in South Wales. The organisation is in an ambitious period of change and transformation, so this role offers great scope for career progression plus the opportunity to work on several interesting projects.

This position offers hybrid working and can be based at either the central Cardiff or Newport offices.

The Junior Application Support Analyst will help to maintain the stability, reliability and usability of critical business applications, while gaining hands‑on experience across incident management, system monitoring, user support, testing, documentation and application deployments.

Key Responsibilities:

• Assisting in logging, investigating and resolving application incidents to agreed service levels
• Monitoring application performance and system alerts, escalating issues as and when required
• Providing support to users and helping to troubleshoot any application issues
• Maintaining and updating knowledge base articles, support guides and user documentation
• Supporting application releases and carrying out post-deployment checks

This role offers excellent scope for career progression, with the opportunity to learn application support, ITIL processes and testing as part of a highly successful and growing team.

The successful candidate should be able to demonstrate the following:

• You should either be a recent graduate with a degree in Computer Science / IT / Information Technology or a similar subject, or have some commercial experience working as a Junior Application Support Analyst or in a similar role (e.g. IT Graduate, Junior Software Developer etc.)
• Excellent communication and customer service skills
• An interest in IT systems and application support
• Strong analytical, organisational and problem-solving skills
• If you have any experience using GitHub, supporting SaaS applications, this would be an advantage
• Any exposure to software testing and/or experience working in a Financial Services organisation/environment would also be an advantage

The organisation offers a great working environment plus a benefits package that includes:

• 25 days annual leave plus bank holidays
• Additional day's annual leave on birthday
• Option to purchase extra annual leave (up to 5 days)
• 4X life assurance
• Private healthcare scheme (after one years' service)
• Employee Assistance Programme
• Health and wellbeing benefits including eye tests
• Staff Socials
• Training and development opportunities
• City centre location