Applications Support Analyst

WEBRECRUIT; Greater London; Hybrid; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Life Insurance

Private Medical

Health Cash Plan

Employee Assistance

Season Ticket Loan

Cycle to Work

Professional Development

Salary Progression

Job summary

WEBRECRUIT is assisting a charitable professional body in London to recruit an Applications Support Analyst. The role offers hybrid working, a starting salary of £36,121 p/a, and 35 hours per week with an excellent benefits package.

You will support and improve core systems, resolve issues, maintain data quality, and work with suppliers to enhance services, delivering a strong user experience.

Qualifications

• Experience providing 2nd-line application support in a similar environment.
• Knowledge of SQL, reporting tools, or system configuration.
• Strong experience resolving incidents and service requests.
• Experience working with suppliers or 3rd party support teams.

Responsibilities

• Support and improve core business systems to ensure reliability and security.
• Resolve application issues and maintain data quality across users.
• Assist with system enhancements and liaise with suppliers.
• Deliver an excellent user experience and drive continuous improvement.

Skills

2nd-line support

SQL knowledge

Incident management

Third-party collaboration

Tools

Reporting tools

Job description

Applications Support Analyst
Contract: Permanent
Hours: Full-time, 35 hours per week
Salary: £36,121 starting salary p/a, plus excellent benefits package
Location: London, Farringdon, Hybrid working available

Are you a problem-solver who enjoys helping people get the best from technology? If so, this could be the role for you.

Alongside the interests and challenges of the role, our client knows that candidates also want to be enthused about the mission and values of the organisation they might be joining.

Our client is a charity and the professional body for industry professionals. They have a global membership who have designed many of the buildings and bridges people take almost for granted in their daily lives.

Creating safer places for the benefit of the public is at the heart of their remit and this includes environmental sustainability. They are central to the debate on the impact construction has on natural resources and climate change.

Our client is passionate about inclusion and works hard to help those with talent, irrespective of background, to develop themselves professionally. They have members who work to support the world's most vulnerable communities, especially those living in places prone to natural hazards.

If working as part of a staff team of about 80 people and alongside many of members to address these issues appeals to you, then our client would love to hear from you.

The Role

As a Applications Support Analyst, you will be responsible for supporting and improving our client's core business systems, ensuring they remain reliable, secure and effective for users across the organisation.

From resolving application issues and maintaining data quality to supporting system enhancements and working with suppliers, you'll play a key role in delivering an excellent user experience while helping to drive continuous improvement across our client's technology services.

To be shortlisted for this post, you must have:

• Experience providing 2nd-line application support in a similar environment
• Knowledge of SQL, reporting tools, or system configuration
• Strong experience resolving incidents and service requests
• Experience working with suppliers or 3rd party support teams

Experience in producing user guides or training materials would be advantageous.

What our client can offer you:

• 25 days' paid annual leave (rising with service) plus bank holidays and flexi leave
• A pension scheme with up to 9% employer contributions
• Life Insurance
• Private Medical Insurance
• Permanent Health Insurance
• Health Cash Plan
• Employee Assistance Programme
• Season Ticket Loan
• Cycle to Work Scheme
• Continuous Professional Development
• Salary Progression

Working Conditions:

Our client is based on the edge of the city, their office is bright, modern and open plan. They are an inclusive and friendly workforce.

Additional information:

If you require any reasonable adjustments, please contact our client as soon as possible to discuss your needs. Contact details will be available after you apply.

Please note, our client reserves the right to close or extend this position depending on application numbers. Therefore, they urge candidates to apply as soon as possible. Applications are sifted on receipt, and shortlisted candidates are contacted to invite to an interview.

Applicants who do not have the right to work in the UK and/or require visa sponsorship in order to continue working in the UK cannot be considered.

Our client strives to have a diverse and inclusive workforce, where everyone can be themselves.

They are an equal opportunities employer and value diversity and the perspectives people from different backgrounds bring.

Applicants will not be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion and belief or sexual orientation.