Junior 1st Line IT Support Engineer - Training & Growth

Bennett & Game Recruitment Ltd.; Waterlooville; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

On-the-job training

Certifications

28 days holiday

Job summary

Bennett & Game Recruitment Ltd. is partnering with an IT & Cyber Security company in Waterlooville to recruit a 1st Line Support Engineer. You will be the first point of contact for customers, delivering friendly, professional support and learning quickly to progress within the team.

The role offers full training, a base salary, and clear paths to 2nd/3rd line roles. Office hours, a collaborative environment, and ongoing certification opportunities are provided.

Qualifications

• Genuine interest in IT and willingness to learn.
• Some exposure to IT support or customer service is a plus, but not required.
• Strong communication skills.
• Attention to detail and ability to follow processes.
• Friendly and professional attitude.
• Curious, self-motivated, and a team player.

Responsibilities

• Respond to incoming support requests via phone, email, and ticketing system.
• Log and triage tickets accurately.
• Resolve straightforward technical issues with support from the team.
• Escalate more complex issues appropriately.
• Maintain clear and professional communication with clients.
• Follow internal documentation and standard operating procedures.
• Engage in training, shadowing, and continual learning.

Skills

IT support

Customer service

Communication skills

Team player

Attention to detail

Job description

Bennett & Game Recruitment Ltd. is partnering with an IT & Cyber Security company in Waterlooville to recruit a 1st Line Support Engineer. You will be the first point of contact for customers, delivering friendly, professional support and learning quickly to progress within the team.

The role offers full training, a base salary, and clear paths to 2nd/3rd line roles. Office hours, a collaborative environment, and ongoing certification opportunities are provided.