1st Line Support Engineer

Bennett & Game Recruitment Ltd.; Waterlooville; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

On-the-job training

Certifications

28 days holiday

Job summary

Bennett & Game Recruitment Ltd. is partnering with an IT & Cyber Security company in Waterlooville to recruit a 1st Line Support Engineer. You will be the first point of contact for customers, delivering friendly, professional support and learning quickly to progress within the team.

The role offers full training, a base salary, and clear paths to 2nd/3rd line roles. Office hours, a collaborative environment, and ongoing certification opportunities are provided.

Qualifications

• Genuine interest in IT and willingness to learn.
• Some exposure to IT support or customer service is a plus, but not required.
• Strong communication skills.
• Attention to detail and ability to follow processes.
• Friendly and professional attitude.
• Curious, self-motivated, and a team player.

Responsibilities

• Respond to incoming support requests via phone, email, and ticketing system.
• Log and triage tickets accurately.
• Resolve straightforward technical issues with support from the team.
• Escalate more complex issues appropriately.
• Maintain clear and professional communication with clients.
• Follow internal documentation and standard operating procedures.
• Engage in training, shadowing, and continual learning.

Skills

IT support

Customer service

Communication skills

Team player

Attention to detail

Job description

Bennett and Game are partnering with an IT & Cyber Security company actively looking to take on a Junior Engineer to assist in the growth within their business based in Waterlooville. This is a fantastic opportunity to get real on the job training and development alongside nationally recognised certifications and eventually progressing into 2nd and 3rd Line Support Engineer roles. As a 1st Line Engineer, you'll be the first point of contact for our customers when issues arise. Your primary responsibility is to deliver friendly, professional support and learn fast.

1st Line Support Engineer Job Overview

• Respond to incoming support requests via phone, email, and ticketing system.
• Log and triage tickets accurately.
• Resolve straightforward technical issues with support from the team.
• Escalate more complex issues appropriately.
• Maintain clear and professional communication with clients.
• Follow internal documentation and standard operating procedures.
• Engage in training, shadowing, and continual learning.

1st Line Support Engineer Job Requirements

• A genuine interest in IT and a willingness to learn.
• Some exposure to IT support or customer service is a plus, but not required.
• Great communication skills.
• Attention to detail and ability to follow processes.
• Friendly and professional attitude.
• Curious, self-motivated, and a team player.

1st Line Support Engineer Salary & Benefits

• £26,000-£35,000 base salary
• DOE
• Monday - Friday (office hours)
• Full on the job training and certifications
• 28 days holiday (inclusive of bank holidays)