Jira & Confluence Optimization Lead

Sokin; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Sokin is seeking an ambitious Business Tooling Analyst to own and improve the tools that underpin how teams collaborate, manage information and deliver work across the organisation. The role focuses on Jira and Confluence administration, designing scalable structures and driving continuous improvement within the Atlassian platform.

You will partner with CTO and Global Operations to overhaul onboarding/offboarding access, optimize workflows, and scale tooling as the business expands.

Qualifications

• Experience using and optimising Jira Software and Jira Service Management.
• Experience managing Jira and Confluence in a growing organisation.
• Hands-on experience configuring Jira workflows, fields, automations, projects and permissions.
• Ability to design and maintain Confluence structures for multi-team access.
• Ability to review tooling and processes and implement improvements as we scale.
• Strong communication skills with both technical and non-technical stakeholders.
• Experience training and supporting colleagues in using tooling and processes.

Responsibilities

• Own Jira domain management and onboarding/offboarding access control with CTO/CISO teams.
• Administer projects, workflows, custom fields and automations aligned to principles.
• Identify and implement improved processes and tooling to optimise team work patterns.
• Clean up Jira architecture to reduce clutter and improve usability.
• Design scalable, maintainable permissions structures.
• Explore and implement additional Atlassian tooling and features for Jira Software and Jira Service Management.
• Review and overhaul Jira Service Management portals and customer workflows.

Skills

Process Improvement

Stakeholder Management

Technical Documentation

Workflow Automation

Training & Support

Tools

Jira Software

Jira Service Management

Confluence

Atlassian Suite

Job description

Sokin is seeking an ambitious Business Tooling Analyst to own and improve the tools that underpin how teams collaborate, manage information and deliver work across the organisation. The role focuses on Jira and Confluence administration, designing scalable structures and driving continuous improvement within the Atlassian platform.

You will partner with CTO and Global Operations to overhaul onboarding/offboarding access, optimize workflows, and scale tooling as the business expands.