Jira & Confluence Optimization Analyst

Sokin; City Of London; On-site; GBP 60,000 - 85,000; Full time

Job summary

Sokin invites an ambitious Business Tooling Analyst to own and improve Jira and Confluence tooling across the organisation. You will drive scalable processes, manage permissions, and partner with the CTO and CISO to optimise onboarding and access controls, ensuring clean, usable platforms for teams.

Based in London, you’ll work with our Global Operations team to design easy-to-maintain structures, deliver practical tooling improvements, and enable colleagues to collaborate and share information

Qualifications

• Experience configuring Jira workflows, fields and automations.
• Experience managing Jira and Confluence in a growing organisation.
• Hands-on experience with Jira Service Management and Confluence.
• Ability to design scalable Confluence structures and permissions.

Responsibilities

• Jira domain ownership and admin duties including projects, workflows and automations.
• Overhaul and improve Jira/Confluence tooling to reduce complexity and improve usability.
• Design scalable permissions and access controls across Atlassian tools.
• Review and optimise Jira Service Management service portals and workflows.
• Identify opportunities to scale tooling and integrations within the Atlassian suite.

Skills

Process optimization

Stakeholder communication

Training/knowledge transfer

Tools

Jira Software

Jira Service Management

Confluence

Atlassian Suite

Job description

Sokin invites an ambitious Business Tooling Analyst to own and improve Jira and Confluence tooling across the organisation. You will drive scalable processes, manage permissions, and partner with the CTO and CISO to optimise onboarding and access controls, ensuring clean, usable platforms for teams.

Based in London, you’ll work with our Global Operations team to design easy-to-maintain structures, deliver practical tooling improvements, and enable colleagues to collaborate and share information