Jira & Atlassian Platform Lead — Hybrid (Kent)

Gazelle Global Consulting Limited

England

Hybrid

GBP 55,000 - 85,000

Full time

3 days ago

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Job summary

Gazelle Global Consulting Limited is seeking an experienced Jira Specialist to support and enhance an enterprise Atlassian environment in a hybrid Kent-based role. You will own platform configuration, service management workflows and integrations, driving operational efficiency across multiple business functions and providing improved visibility into delivery performance.

Responsibilities include Jira Service Management, Jira Software and Confluence administration, dashboarding and automation,

Qualifications

Hands-on administration of Jira Service Management, Jira Software and Confluence.
Configuring workflows, SLAs, request types, queues, permissions and automation rules.
Understanding of ITIL processes, including Incident, Problem, Change and Service Request Management.
Experience with Atlassian Assets (Insight), CMDB configuration and data relationships.
Integrating Jira with enterprise applications using REST APIs and webhooks.
Building dashboards, reports and Jira Plans to support delivery visibility.
Experience with Enterprise Service Management, Opsgenie, SolarWinds or Azure DevOps would also be beneficial.

Responsibilities

Own platform configuration, service management workflows and integrations to improve operational efficiency across multiple business functions.
Enhance visibility into service delivery and project performance through dashboards and reporting.
Collaborate across Jira Service Management, Jira Software, Confluence and Atlassian Assets to optimise processes and automation.