Business Tooling Analyst - London

Sokin; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Sokin is seeking an ambitious Business Tooling Analyst to own and improve the tools that underpin how teams collaborate, manage information and deliver work across the organisation. The role focuses on Jira and Confluence administration, designing scalable structures and driving continuous improvement within the Atlassian platform.

You will partner with CTO and Global Operations to overhaul onboarding/offboarding access, optimize workflows, and scale tooling as the business expands.

Qualifications

• Experience using and optimising Jira Software and Jira Service Management.
• Experience managing Jira and Confluence in a growing organisation.
• Hands-on experience configuring Jira workflows, fields, automations, projects and permissions.
• Ability to design and maintain Confluence structures for multi-team access.
• Ability to review tooling and processes and implement improvements as we scale.
• Strong communication skills with both technical and non-technical stakeholders.
• Experience training and supporting colleagues in using tooling and processes.

Responsibilities

• Own Jira domain management and onboarding/offboarding access control with CTO/CISO teams.
• Administer projects, workflows, custom fields and automations aligned to principles.
• Identify and implement improved processes and tooling to optimise team work patterns.
• Clean up Jira architecture to reduce clutter and improve usability.
• Design scalable, maintainable permissions structures.
• Explore and implement additional Atlassian tooling and features for Jira Software and Jira Service Management.
• Review and overhaul Jira Service Management portals and customer workflows.

Skills

Process Improvement

Stakeholder Management

Technical Documentation

Workflow Automation

Training & Support

Tools

Jira Software

Jira Service Management

Confluence

Atlassian Suite

Job description

Role Overview

We are looking for an ambitious, organised Business Tooling Analyst to join our team. At Sokin, we are building a world‑class operational environment that gives our teams the tools, processes and support they need to work effectively as we continue to scale.

Business Tooling at Sokin is all about making the way we work simpler, more scalable and more effective. This role will play a key part in owning and improving the tools that underpin how teams collaborate, manage information and deliver their work across the organisation.

This is an opportunity for someone who enjoys solving problems, improving processes and helping people get more from their tools, while playing a hands‑on role in the continued development of Sokin's global operating environment.

This role reports to the Director of Global Operations.

Key Responsibilities

Jira

• Jira domain ownership - working alongside the necessary colleagues in the CTO and CISO organisations to overhaul user management alongside our Sokin AD implementation for true onboarding and offboarding access management
• Take over day-to-day administration duties, including implementation of new projects and updates to workflows, custom fields and automations in-line with existing implementation principles
• Identify, propose and implement overhauled processes and tooling that optimise team and departments in their daily ways of working
• Complete a full clean-up of Sokin's Jira architecture to reduce cognitive and processing overload and remove all unused and legacy items
• Design and implement an easy-to-maintain and scalable permissions structure
• Identify opportunities to implement/scale additional tooling and features available within the Atlassian platform, for both Jira Software and Jira Service Management
• Review and overhaul Jira Service Management service portals and customer facing workflows

Confluence

• Design, propose and implement an organisational wide Confluence design that fits Sokin's team architecture and ways of working
• Design and implement an easy-to-maintain and scalable permissions structure
• Provide training and support across the Sokin organisation that allows employees to effectively use Confluence - from content creation to organisation and documentation discovery
• Identify opportunities to, and implement, templates, processes, workflows and integrations that help optimise the creation, maintenance and availability of content

Requirements / What We're Looking For

• Proven experience using, maintaining and optimising both Jira Software and Jira Service Management, as well as the wider Atlassian suite of features (such as Product Roadmap, Rovo AI)
• Proven experience managing Jira and Confluence in a growing organisation, with a strong understanding of how to effectively utilise the Atlassian platform for process enablement
• Hands‑on experience configuring Jira workflows, custom fields, automations, projects, permissions and user access, with an eye for creating scalable and maintainable solutions
• Confident with designing and maintaining Confluence structures that make information easy to organise, manage and discover across multiple teams
• Comfortable reviewing existing tooling and processes - you can identify inefficiencies or unnecessary complexity, and take ownership of improvements we can make as we scale
• You are an effective communicator - as you'll be working with both technical and non‑technical stakeholders, you will need to understand their needs and translate them into practical solutions
• You are confident providing training, guidance and support to colleagues, with the ability to explain technical or complex functionality in a clear and approachable way
• You have a proactive, continuous-improvement mindset - you actively partner with business areas and enjoy finding practical ways to make teams more efficient through better processes, documentation and technology

Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.

The main responsibilities of this role are outlined above; however, this description is not exhaustive, and the job holder may be required to undertake additional duties from time to time to ensure the smooth running of the department. The role may require some working outside our normal working hours.