Jet2.Com Customer Operations Co-Ordinator

Jet2.Com And Jet2Holidays; Ledston; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Contributory pension

Profit sharing scheme

Colleague discounts on Jet2holidays &

Jet2.com/Jet2holidays discounts

Job summary

Jet2.com and Jet2holidays is hiring a Customer Operations Co-ordinator for the OCC at Leeds Bradford Airport. You will monitor the operational flying programme and respond to disruptions with clear decision-making and organised problem-solving.

The role involves communicating updates across the Jet2.com network, advising stakeholders, and managing disruptive passenger processes, while supporting passenger welfare policies and working across multiple workstreams. 12-hour shifts are involved.

Qualifications

• Experience in an airline or tour operator desirable, but not essential.
• Ability to think clearly and make effective decisions under pressure.
• Strong organisation and attention to detail with good prioritisation.

Responsibilities

• Monitor the operational flying programme and support management of airline disruption.
• Communicate disruption and updates across the Jet2.com network.
• Advise internal and external stakeholders and provide effective solutions to operational challenges.
• Manage processes relating to disruptive passengers and keep relevant teams informed of actions taken.
• Support passenger welfare policy implementation in line with EU regulations and Jet2.com standards.
• Handle multiple workstreams with strong prioritisation in a fast-paced environment.

Skills

Decision-making

Problem-solving

Multi-tasking

Communication

Teamwork

Calm under pressure

Job description

Job Description:

Are you calm under pressure, highly organised and ready to make decisions that have a real impact?

Jet2.com and Jet2holidays are always looking for great people to join our award-winning team of colleagues. We have an opportunity available for a Customer Operations Co-ordinator, based at Low Fare Finder House, Leeds Bradford Airport.

The Operations Control Centre (OCC) is one of the busiest and most dynamic areas of Jet2.com. Operating 24 hours a day, 7 days a week, 365 days a year, it sits at the heart of our flying programme, where every decision can directly impact our Customers, Aircraft and Colleagues.

Reporting to the Jet2.com Airline Customer Operations Duty Manager, you'll monitor our operational flying programme and respond to disruption through effective decision-making, problem-solving and excellent organisation.

You'll work closely with a wide range of internal and external stakeholders, providing solutions and ensuring the right actions are taken when operational challenges arise.

What youll be doing:

• Monitoring the operational flying programme and supporting the management of airline disruption.
• Communicating disruption and operational updates across the Jet2.com network.
• Assisting and advising internal and external stakeholders, providing effective solutions to operational challenges.
• Managing processes relating to disruptive passengers and ensuring all relevant teams are kept informed of actions taken.
• Supporting the implementation of our passenger welfare policy in line with relevant EU regulations and Jet2.com standards.
• Managing multiple workstreams while prioritising effectively in a fast-paced environment.

This role will work on a shift basis, working 12-hour shifts, consisting of days and nights.

What youll have:

Experience within an airline or tour operator would be desirable, but it isnt essential. What matters most is your ability to think clearly, make effective decisions and manage competing priorities.

• Strong decision-making and problem-solving skills.
• The ability to manage multiple workstreams and prioritise effectively.
• Excellent communication and teamwork skills.
• The ability to remain calm and focused when working to tight deadlines.
• A process-driven approach with excellent attention to detail.
• Strong organisational skills and the confidence to take ownership of situations.

While this role is not customer-facing, it plays an integral part in managing airline disruption and passenger welfare across our network.

What can we offer you?

• Competitive salary, with annual pay review
• Contributory pension scheme
• Generous Discretionary Profit Share Scheme
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights

If youre looking for a challenging, rewarding and fast-paced role where you can make a real difference every single day, this could be your next career move.

Take control. Make an impact. Keep the journey moving.