Administration and Reception Administrator

Jet2.com Limited; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Colleague discounts on Jet2holidays &

Jet2.com flights discounts

Mental Health First Aiders

Retail discounts on travel, health & >

Job summary

Jet2.com Limited is seeking an Administration and Reception Administrator to provide friendly, efficient, accurate administrative support to colleagues and visitors at our site in the UK. You will manage starter packs, access passes, update databases and maintain accurate contact records while supporting the reception team in daily tasks.

The role requires IT literacy, strong organisational skills and the ability to liaise confidently with people at all levels.

Qualifications

• You’ll be an experienced administrator with excellent customer service skills and an organised, structured approach to work.
• You’ll be IT literate, with the ability to use databases and learn new systems quickly.
• You’ll be friendly, approachable, and confident liaising with people at all levels on a daily basis.

Responsibilities

• New starter process – creating and issuing new starter packs, access passes and updating databases.
• Ensuring contact information for all colleagues is accurate and updated.
• Issuing access to lockers and key fobs, maintaining secure records at all times.
• Ordering business cards and other items as requested.
• Ongoing day-to-day support of other department functions.
• Answering incoming calls and directing them to the correct colleague as quickly as possible.
• Managing the email inbox ensuring that all requests are dealt with in a professional and timely manner.
• Sorting, distributing, and franking all mail, plus advising recipients that they are required to collect their parcels from the Administration office.
• Arranging car parking for visitors to Holiday House, having monitored the number of available spaces.

Skills

Customer service

Administrative tasks

IT literacy

Attention to detail

Tools

Databases

Job description

Our Administration and Reception Administrator will be responsible for providing a friendly, efficient, accurate and timely administrative support service to all internal colleagues and visitors.

As our Administration and Reception Administrator, you’ll have access to a wide range of benefits including:

• Colleague discounts on Jet2holidays and Jet2.com flights
• Access to Mental Health First Aiders
• Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle

At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.

What you’ll be doing:

• New starter process – creating and issuing new starter packs, access passes and updating databases.
• Ensuring contact information for all colleagues is accurate and updated.
• Issuing access to lockers and key fobs, maintaining secure records at all times.
• Ordering business cards and other items as requested.

In addition, you’ll support the Reception and Administration Team, becoming multi-skilled in every aspect of the role. This can include:

• Ongoing day-to-day support of other department functions.
• Answering incoming calls and directing them to the correct colleague as quickly as possible.
• Managing the email inbox ensuring that all requests are dealt with in a professional and timely manner.
• Sorting, distributing, and franking all mail, plus advising recipients that they are required to collect their parcels from the Administration office.
• Arranging car parking for visitors to Holiday House, having monitored the number of available spaces.

What you’ll have:

• You’ll be an experienced administrator with excellent customer service skills and an organised, structured approach to work.
• You’ll be IT literate, with the ability to use databases and learn new systems quickly.
• You’ll be friendly, approachable, and confident liaising with people at all levels on a daily basis.

Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits.