Airline Operations & Disruption Coordinator

Jet2.com and Jet2holidays; Leeds; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Contributory pension scheme

Generous Discretionary Profit Share

Colleague discounts on Jet2holidays/Fl

Flight discounts

Job summary

Jet2.com and Jet2holidays is seeking a Customer Operations Co-ordinator to monitor the operating programme, respond to disruption and support stakeholders from the OCC at Leeds Bradford Airport. The role emphasizes clear decision-making, problem-solving and strong organisation to keep flights and customers moving.

You’ll work across teams, manage multiple workstreams, and help ensure passenger welfare policies are followed while delivering timely updates across the network.

Qualifications

• Strong decision-making and problem-solving skills.
• Ability to manage multiple workstreams and prioritise effectively.
• Excellent communication and teamwork skills.
• The ability to remain calm and focused when working to tight deadlines.
• A process-driven approach with excellent attention to detail.
• Strong organisational skills and the confidence to take ownership of situations.

Responsibilities

• Monitoring the operational flying programme and supporting the management of airline disruption.
• Communicating disruption and operational updates across the Jet2.com network.
• Assisting and advising internal and external stakeholders, providing effective solutions to operational challenges.
• Managing processes relating to disruptive passengers and ensuring all relevant teams are kept informed of actions taken.
• Supporting the implementation of our passenger welfare policy in line with relevant EU regulations and Jet2.com standards.
• Managing multiple workstreams while prioritising effectively in a fast-paced environment.

Skills

Decision making

Problem solving

Communication

Teamwork

Organisational skills

Attention to detail

Job description

Jet2.com and Jet2holidays is seeking a Customer Operations Co-ordinator to monitor the operating programme, respond to disruption and support stakeholders from the OCC at Leeds Bradford Airport. The role emphasizes clear decision-making, problem-solving and strong organisation to keep flights and customers moving.

You’ll work across teams, manage multiple workstreams, and help ensure passenger welfare policies are followed while delivering timely updates across the network.