Airline Operations Co-ordinator: Disruption & Welfare

Jet2 Com Limited; Leeds; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Contributory pension scheme

Profit Share Scheme

Colleague discounts

Job summary

Jet2.com is seeking a Customer Operations Co-ordinator to join our Operations Control Centre in Leeds. You will monitor the flight programme, respond to disruption, and work with stakeholders to implement effective solutions.

The role operates on a 12-hour shift pattern: 2 days, 2 nights, 4 days off. This position focuses on airline disruption management and passenger welfare across our network, with a competitive salary and pension provisions.

Qualifications

• Experience within an airline or tour operator would be desirable, but not essential.
• Ability to think clearly and make effective decisions under pressure.
• Strong prioritisation and multi-tasking to manage competing priorities.

Responsibilities

• Monitor the operational flying programme and support management of airline disruption.
• Communicate disruption and operational updates across the Jet2.com network.
• Advise internal and external stakeholders with effective solutions to operational challenges.
• Manage processes relating to disruptive passengers and keep relevant teams informed.
• Support passenger welfare policy in line with EU regulations and Jet2.com standards.
• Handle multiple workstreams while prioritising in a fast-paced environment.

Skills

Decision-making

Problem-solving

Communication

Teamwork

Organisational skills

Calm under pressure

Job description

Jet2.com is seeking a Customer Operations Co-ordinator to join our Operations Control Centre in Leeds. You will monitor the flight programme, respond to disruption, and work with stakeholders to implement effective solutions.

The role operates on a 12-hour shift pattern: 2 days, 2 nights, 4 days off. This position focuses on airline disruption management and passenger welfare across our network, with a competitive salary and pension provisions.