Shift Operations Manager

Jet2.com and Jet2holidays; Middlewich; On-site; GBP 48,000 - 64,000; Full time

Benefits offered by this job

Management Bonus Scheme

Contributory pension scheme

Colleague discounts

Life Assurance 3x salary

Employee Assistance Programme

Uniform Provided

On-site parking

Job summary

Jet2.com and Jet2holidays is seeking a Shift Operations Manager for our fast-paced warehouse-style operations in Middlewich. You will lead a multi-tier team across First Line Managers, Team Leaders and up to 200 operatives, driving performance, safety, and continuous improvement on every shift.

You’ll manage planning, staffing and resources to meet daily demand, ensure KPIs are met, and champion Jet2 values. A fixed shift from 6am–4pm Wed–Sat with robust benefits accompanies the role.

Qualifications

• Experience managing first line managers in warehousing or logistics.
• Strong leadership with a proactive attitude and planning skills.
• Proficient in Warehouse Management Systems and MS Office.

Responsibilities

• Lead and develop a team of up to 200 operatives during peak periods.
• Meet KPIs and SLAs across performance, people and compliance.
• Organise labour and equipment resources to meet daily demands.
• Collaborate with planning teams and agency partners for seasonal staffing.
• Drive quality assurance and process compliance throughout the operation.
• Champion Health & Safety, CAA and HMRC standards.
• Identify and implement continuous improvement initiatives delivering value.
• Uphold Jet2 Take Me There values.

Skills

Team management

Leadership

Planning

Numeracy

WMS

Microsoft Office

Health & Safety

HR practices

Communication

People engagement

Job description

Are you ready to lead from the front and make a real impact in a fast-paced, high-volume warehouse environment? We’re looking for a dynamic Shift Operations Manager to take charge of operational performance, drive continuous improvement, and inspire a team to deliver excellence at ourJet2 Retail Operations Centre in Middlewich, CW10 0GY, every single shift.

What You’ll Be Doing

• Leading and developing a team of First Line Managers, Team Leaders, and up to 200 Warehouse Operatives during peak periods
• Ensuring all KPIs and SLAs are met across performance, people, and compliance.
• Organising labour and equipment resources to meet daily operational demands
• Collaborating with planning teams and agency partners to scale staffing for seasonal volume uplifts
• Driving quality assurance and process compliance across all stages of the operation
• Championing Health & Safety, CAA, and HMRC standards
• Identifying and implementing continuous improvement initiatives that benefit our customers, colleagues, and business.
• Championing the Jet2 ‘Take Me There’ values

What You’ll Bring

• Proven experience in a team management role (ideally with experience of managing first line managers) within warehousing, distribution, or logistics environment.
• Strong leadership and people skills with a proactive, “can-do” attitude
• Excellent planning and resource deployment skills
• A keen eye for detail and strong numerate acumen
• Proficiency in Warehouse Management Systems and Microsoft Office packages
• Solid understanding of Health & Safety & HR practices
• Clear, effective communication across all levels of the business
• Excellent people engagement skills

What’s In It for You?

• Excellent salary plus annual pay review
• Management Bonus Scheme
• Contributory pension scheme
• Fixed shift - your working hours will be 6am - 4pm Wednesday - Saturday, with 3 consecutive days off [Sunday - Tuesday]
• 3 x Salary Life Assurance
• Employee Assistance Programme including professional counselling.
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
• Many retail discounts on travel and leisure, health, & wellbeing, eating out, shopping & lifestyle
• Uniform Provided – Branded gear so you can lead with pride.
• On-site Facilities –free parking, and break areas for your comfort

At Jet2.com we believe in creating memories for our customers and a rewarding career for our employees,