Parts Advisor

Land Rover Hereford; Hereford; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits – discounts on Retail

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional

Company Events

Job summary

Land Rover Hereford is recruiting a Parts Advisor for our Hereford dealership. The role involves front desk service, stock checks, order fulfilment and warranty administration, with hours 8am to 6pm, Monday to Friday and Saturday mornings on a rotational basis.

A basic salary plus a monthly bonus with an OTE of £37,000 is on offer, along with pension and wellbeing benefits. You will supply Land Rover parts to customers, trade clients and our workshops and work with a leading car brand.

Qualifications

• Experience as a parts advisor in a dealership or motor factor
• Strong customer service and communication skills
• Ability to learn and build rapport quickly
• Proactive, sales-driven with a professional approach

Responsibilities

• Work behind the scenes receiving deliveries and at the front desk serving clients
• Pre-pick parts for workshop job cards and check stock availability
• Handle inbound/outbound enquiries and develop client relationships with good product knowledge
• Ensure consumables and service parts are replenished to provide swift service to workshop and customers
• Process warranty claims and complete administration promptly and accurately
• Develop knowledge of Land Rover parts and products to understand their function

Job description

Job Introduction

We are recruiting for a Parts Advisor to join our Land Rover Dealership in Hereford. The working hours are Monday to Friday, 8am to 6pm, with Saturday mornings worked on a rotational basis.

Salary includes a basic salary plus a monthly bonus, with an OTE of £37,000.

A Parts Advisor is a key role interacting with all areas of the business including sales, service and our clients. You will be directly involved in supplying Land Rover parts to the general public, trade clients and our own workshops. This role would perfectly suit a highly – motivated individual with experience and a passion for providing exceptional levels of customer service for one of the world’s leading car brands.

This is an exceptional opportunity for the successful individual to develop, learn and forge a career within parts with Listers Land Rover.

Role and Responsibilities

• The work is diverse, and you’ll be working both behind the scenes receiving deliveries and at the front desk serving our clients.
• You will be responsible for pre-picking parts for the workshop job cards, picking parts for client orders and checking availability of stock from various enquiries.
• Through in-bound and out-bound telephone enquiries, walk in clients, and internet enquiries you will be developing client relationships through providing good product knowledge and creating an effective first impression.
• Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers.
• Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing).
• You’ll develop knowledge of our premium Land Rover products to understand the purpose of vehicle parts and how they function.

About you

• We are looking for someone with previous experience working as a parts advisor within a dealership or you will have gained motor factor knowledge in a similar role with another franchise or specialist parts company.
• However, if you have a good understanding of cars & the ability to learn, we are happy to train the right candidate.
• The ability to quickly establish and build rapport with our clients.
• You should be proactive; sales driven and maintain an outstanding level of customer service.
• You must have excellent communication & organisational skills while working well in a fast-paced environment.
• A professional individual who is able to work towards tight deadlines.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events