Parts Advisor – Premium Auto Brand, Growth & Perks

Sinclair Group; Newport; Presencial; GBP 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 days annual leave including bank/hh

Your birthday off

Monthly bonus opportunities

Contributory pension scheme

Staff discounts on servicing and parts

Free Annual MOT

Employee Assistance Programme

Cycle to Work Scheme

Long Service Awards

Sinclair Foundation financial support

Free on-site parking

Ongoing training and career developm…

Descripción de la vacante

Sinclair Group, a Jaguar Land Rover retailer in Newport, is seeking a Parts Advisor. You will assist customers with parts and accessories, identify and supply parts, support workshop technicians, manage stock, and handle inquiries from various channels. The role offers a competitive base salary with bonus opportunities and overtime.

This is a full-time permanent position within the Aftersales team. You will join a family-run business with a long heritage and a strong focus on customer service

Formación

• Excellent communication and customer service skills.
• Organised, accurate with good attention to detail.
• Enjoys busy, fast-paced environments.
• Positive and proactive approach.
• Works well as part of a team.
• Confident using IT systems and learning new processes.

Responsabilidades

• Assisting customers with parts and accessory enquiries
• Identifying, sourcing and supplying parts accurately and efficiently
• Supporting workshop technicians with parts requirements
• Managing stock levels and maintaining stock accuracy
• Handling telephone, face-to-face and online enquiries
• Promoting genuine Jaguar Land Rover parts and accessories
• Liaising with suppliers regarding orders, returns and warranty items
• Processing payments and completing administration accurately
• Working towards departmental targets and KPIs
• Delivering outstanding customer service at every stage of the customer journey

Conocimientos

Communication skills

Customer service

Organised and detail-oriented

Team working

IT systems literacy

Proactive attitude

Motor trade experience (desirable)

Descripción del empleo

Sinclair Group, a Jaguar Land Rover retailer in Newport, is seeking a Parts Advisor. You will assist customers with parts and accessories, identify and supply parts, support workshop technicians, manage stock, and handle inquiries from various channels. The role offers a competitive base salary with bonus opportunities and overtime.

This is a full-time permanent position within the Aftersales team. You will join a family-run business with a long heritage and a strong focus on customer service