IVA Advisor

mk rec training limited; Altrincham; On-site; GBP 28,000 - 42,000; Full time

Job summary

mk rec training limited is seeking an IVA Advisor to work closely with clients to understand their financial position and advise on debt solutions. You will engage in detailed conversations around income, expenditure and debts to tailor responsible guidance.

You will manage inbound enquiries with empathy, handle objections, capture full financial information, review circumstances and help teams meet targets in a fast-paced environment.

Responsibilities

• Managing inbound, pre-qualified enquiries with empathy and professionalism
• Confidently handling objections while delivering excellent customer care
• Accurately capturing full income and expenditure information
• Reviewing each client's circumstances to identify the most suitable solution
• Staying focused on individual and team targets in a fast-paced environment

Skills

Empathy

Customer service

Communication

Job description

As an IVA Advisor, you will work closely with clients to gain a full understanding of their financial position. This will involve detailed conversations around income, expenditure, and outstanding debts, allowing you to provide informed, responsible advice and recommend the most appropriate debt solution for each individual.

Key Duties

• Managing inbound, pre-qualified enquiries with empathy and professionalism
• Confidently handling objections while delivering excellent customer care
• Accurately capturing full income and expenditure information
• Reviewing each client's circumstances to identify the most suitable solution
• Staying focused on individual and team targets in a fast-paced environment