Debt Advisor — Impactful Guidance with a Flexible 4‑Day Week

RecruitmentiQ; Glasgow; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

4-Day Working Week

30.5 Days Annual Leave (pro rata)

Employer Pension Contributions

Employee Assistance Programme (EAP)

Employee Benefits Platform

Comprehensive Training & Development

Career Progression Opportunities

Supportive and Inclusive Culture

Make a genuine difference to people’s;

Job summary

RECRUITMENTiQ partners with a leading digital advice charity in Scotland to recruit a Debt Advisor who will provide clear, tailored debt guidance via phone, email, webchat and social media. You will ensure regulatory and quality standards are met while supporting clients through practical steps to financial stability.

The role emphasizes empathy, reliability and excellent communication as you assess finances, propose solutions, and maintain case records in Salesforce. Full training is provided.

Qualifications

• Experience in debt advice, money advice, welfare advice, or a regulated advice environment.
• Excellent written and verbal communication skills.
• Good IT skills.

Responsibilities

• Deliver high-quality debt advice in line with current legislation and best practice.
• Assess clients' financial circumstances, including income, expenditure, and liabilities.
• Help clients identify and access appropriate debt solutions.
• Support clients in preparing financial statements and action plans.
• Identify vulnerabilities and provide appropriate support and referrals.
• Maintain accurate case records using Salesforce.
• Meet quality, compliance, and service delivery standards.
• Participate in ongoing training, coaching, and team development activities.
• Contribute positively to a supportive and collaborative team culture.

Skills

Communication skills

Active listening

Organisational skills

IT skills

Customer-focused approach

Education

MATRICS certification or equivalent debt advice qualification

Tools

Salesforce

CRM systems

Job description

RECRUITMENTiQ partners with a leading digital advice charity in Scotland to recruit a Debt Advisor who will provide clear, tailored debt guidance via phone, email, webchat and social media. You will ensure regulatory and quality standards are met while supporting clients through practical steps to financial stability.

The role emphasizes empathy, reliability and excellent communication as you assess finances, propose solutions, and maintain case records in Salesforce. Full training is provided.