ITSM Monitoring Lead: Event and Service Reliability

Tesco; Manchester; Hybrid; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Annual bonus scheme

25 days holiday plus personal day

Private medical insurance

Maternity and adoption leave benefits

24/7 virtual GP service

Job summary

A leading telecommunications company is seeking an ITSM Lead in Manchester to ensure service reliability through effective event management. The role involves designing monitoring strategies, collaborating with various teams, and leveraging data for service improvement. Ideal candidates have extensive ITSM experience, strong analytical skills, and ITIL certifications. The position offers benefits such as an annual bonus, holiday allowances, and private medical insurance, fostering a culture of diversity and inclusion.

Qualifications

• Proven experience in ITSM focusing on IT Event Management and Monitoring.
• Strong understanding of ITIL practices.
• Experience with monitoring tools and Agile methodologies.

Responsibilities

• Lead event management and monitoring framework.
• Develop dashboards to visualize service health.
• Collaborate across Agile squads for monitoring integration.

Skills

IT Event Management

Monitoring

Analytical Skills

Stakeholder Management

Agile methodologies

Education

ITIL Foundation certification

ITIL Intermediate or Monitoring & Event Management Practitioner certification

Tools

Splunk

HaloITSM

Job description

A leading telecommunications company is seeking an ITSM Lead in Manchester to ensure service reliability through effective event management. The role involves designing monitoring strategies, collaborating with various teams, and leveraging data for service improvement. Ideal candidates have extensive ITSM experience, strong analytical skills, and ITIL certifications. The position offers benefits such as an annual bonus, holiday allowances, and private medical insurance, fostering a culture of diversity and inclusion.