Service Desk Lead: Strategic IT Service Management

Chaucer Group; England; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Extensive non‑contributory benefits

Medical insurance

Life insurance

Flexi benefits

Diverse and inclusive culture

Job summary

A leading insurance group in England is seeking a Service Desk Lead to oversee. The role involves leading a team, implementing IT Service Management best practices, and ensuring service delivery aligns with business objectives. Candidates should have a background in Service Management and proven leadership skills. The position offers a full-time contract and extensive benefits within a flexible working environment.

Qualifications

• Proven management skills with a Service Management background.
• Ability to implement IT Service Management best practices.
• Experience leading cross-functional teams.

Responsibilities

• Oversee daily operations of the Service Desk.
• Implement ITSM best practices.
• Maintain SLAs and KPIs for service delivery.

Skills

Service Management experience

Problem-solving

Leadership

Analytical skills

Collaboration

Education

Relevant industry experience in Service Management roles

Job description

A leading insurance group in England is seeking a Service Desk Lead to oversee. The role involves leading a team, implementing IT Service Management best practices, and ensuring service delivery aligns with business objectives. Candidates should have a background in Service Management and proven leadership skills. The position offers a full-time contract and extensive benefits within a flexible working environment.