Senior IT Service Manager — Hybrid Network & Service Leadership

UK Home Office; Manchester; Hybrid; GBP 60.300 - 71.600; Vollzeit

Zusammenfassung

A government organization in Manchester is seeking a Lead Technical Recruiter to oversee network and connectivity services while managing stakeholders and suppliers. The role requires expertise in Service Management methodologies within a fast-paced environment, ensuring high-quality service delivery. Candidates should possess a passion for service excellence and experience in supplier management and stakeholder engagement.

Qualifikationen

• Demonstrable passion for Service Management.
• Experience in application of Service Management within varying environments.
• Understanding how current work fits into broader Enterprise Services contexts.

Aufgaben

• Ensure customer receives high-quality network and connectivity services.
• Identify appropriate internal and external suppliers for service delivery.
• Engage with senior stakeholders to manage challenges and escalations.
• Drive continuous improvement across customer services.
• Manage suppliers to delivery according to SLAs/KPIs.

Kenntnisse

Service Management

Lean methodologies

Agile methodologies

DevOps methodologies

Stakeholder management

Supplier management

Jobbeschreibung

A government organization in Manchester is seeking a Lead Technical Recruiter to oversee network and connectivity services while managing stakeholders and suppliers. The role requires expertise in Service Management methodologies within a fast-paced environment, ensuring high-quality service delivery. Candidates should possess a passion for service excellence and experience in supplier management and stakeholder engagement.