ITSM Helpdesk Specialist - Incident Resolver & IT Optimizer

Tesco Mobile; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Tesco Mobile is seeking an ITSM Skilled colleague in Manchester to support our IT Helpdesk team. Your responsibilities will include technical support, logging incidents, and collaborating with various teams to enhance service quality. The position offers hybrid working options and requires a solid understanding of ITIL processes.

The ideal candidate will have 1-3 years of experience in IT support, strong troubleshooting skills, and a collaborative mindset. Join us at Tesco Mobile and make a meaningful impact.

Qualifications

• 1–3 years’ experience in a helpdesk or IT support role.
• Strong understanding of ITIL practices, especially Incident and Problem Management.
• Excellent troubleshooting and analytical abilities.

Responsibilities

• Provide first-line technical support across all communication channels.
• Log, triage, categorise, prioritise, and resolve incidents in line with SLA.
• Communicate timely incident updates to stakeholders and users.

Skills

Technical support

Incident management

Troubleshooting skills

ITIL practices

Customer service skills

Communication skills

Tools

ITSM tools

Job description

Tesco Mobile is seeking an ITSM Skilled colleague in Manchester to support our IT Helpdesk team. Your responsibilities will include technical support, logging incidents, and collaborating with various teams to enhance service quality. The position offers hybrid working options and requires a solid understanding of ITIL processes.

The ideal candidate will have 1-3 years of experience in IT support, strong troubleshooting skills, and a collaborative mindset. Join us at Tesco Mobile and make a meaningful impact.