ITSM/ESM Leader — Research Expert

Prolific; Cambridge; On-site; GBP 153,922 - 205,229; Part time

Job summary

Prolific is seeking IT and Tech Leaders with hands-on experience in selecting and using ITSM or ESM platforms to join their Expert Network. As a participant, you will be well compensated for sharing your insights with researchers.

The role involves answering research questions, reviewing IT scenarios, and providing feedback on ITSM/ESM tools. Exceptional communication skills and experience at the director level or above in IT are essential.

Qualifications

• Director-level experience in IT, Technology, or IT Operations.
• Hands-on experience with ITSM or ESM platforms.
• Exceptional written communication skills.

Responsibilities

• Share expert perspectives on IT and service management topics.
• Assess and respond to IT scenarios and workflows.
• Participate in surveys and interviews to inform research.

Skills

Decision-making

Analytical Thinking

Communication

Tools

ITSM/ESM Platforms (Jira, ServiceNow, etc.)

Excel/Google Sheets

Job description

Prolific is seeking IT and Tech Leaders with hands-on experience in selecting and using ITSM or ESM platforms to join their Expert Network. As a participant, you will be well compensated for sharing your insights with researchers.

The role involves answering research questions, reviewing IT scenarios, and providing feedback on ITSM/ESM tools. Exceptional communication skills and experience at the director level or above in IT are essential.