ITSM/ESM Decision-Maker for Expert Research

Prolific; Newcastle upon Tyne; On-site; GBP 169,314 - 241,144; Full time

Job summary

Prolific is searching for IT and Tech Leaders to join our Expert Network, utilizing their hands-on experience with ITSM or ESM platforms. As a participant, you will be compensated for sharing your insights with researchers and organizations seeking real-world IT knowledge.

Ideal candidates should possess director-level experience in IT, strong analytical skills, and exceptional written communication abilities. Pay can reach up to $200 per hour for tasks that require expert input.

Qualifications

• Director-level or above experience in IT, Technology, or related function.
• Deep background in areas like IT Service Management or IT Operations.
• Experience with ITSM or ESM platforms.
• Ability to answer questions using complex IT service workflows.

Responsibilities

• Share expert perspectives on ticketing workflows and IT operations.
• Assess and respond to IT management scenarios.
• Participate in surveys or interviews that inform IT research.
• Provide feedback on ITSM/ESM platforms and processes.

Skills

Director-level experience in IT

Hands-on ITSM/ESM experience

Analytical thinking

Exceptional written communication skills

Tools

Jira Service Management

Freshservice

ServiceNow

Job description

Prolific is searching for IT and Tech Leaders to join our Expert Network, utilizing their hands-on experience with ITSM or ESM platforms. As a participant, you will be compensated for sharing your insights with researchers and organizations seeking real-world IT knowledge.

Ideal candidates should possess director-level experience in IT, strong analytical skills, and exceptional written communication abilities. Pay can reach up to $200 per hour for tasks that require expert input.