IT & Technology Decision Makers - Paid ITSM/ESM Research Study - Coventry, UK

Prolific; Coventry; On-site; GBP 153,922 - 205,229; Full time

Job summary

Prolific is looking for IT and Tech Leaders in Coventry with experience in ITSM or ESM platforms to join our Expert Network. This role allows you to share your expertise for a competitive rate of up to $200 per hour.

The responsibilities include answering research questions, participating in structured surveys or interviews, and providing feedback on IT management scenarios. Ideal candidates should have director-level experience and current hands-on knowledge of platforms such as Jira, ServiceNow, or Freshservice.

Qualifications

• Director-level or above experience in IT or Technology.
• Current hands-on use of ITSM or ESM platforms.
• Exceptional written communication skills.

Responsibilities

• Answer research questions regarding IT policy and workflows.
• Review and respond to IT management scenarios.
• Participate in structured surveys or interviews.

Skills

Decision-making skills

Exceptional written communication

Analytical thinking

Tools

Jira Service Management

ServiceNow

Freshservice

Job description

IT & Technology - Decision Makers - ITSM/ESM Research

We're looking for IT and Tech Leaders with hands‑on experience selecting and using ITSM or ESM platforms to join our Expert Network as subject‑matter experts. If you have the necessary experience, we'll send you a quick 10‑ to 15‑minute test to assess your skills and suitability for our research tasks. If successful, you'll be invited to join Prolific as a participant, where you'll get paid to share your expertise with researchers and organisations who need real‑world IT insight.

Researchers looking for your skills tend to pay up to $200 per hour. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter.

What you'll bring

• Professional Experience: Director‑level or above experience in IT, Technology, IT Operations, or a related function
• Domain Knowledge: deep background in one or more areas such as IT Service Management, IT Operations, or Enterprise Service Management
• ITSM/ESM Experience: current or recent hands‑on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks
• Decision‑Making: experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management
• Analytical Thinking: the ability to draw on complex IT service workflows and ticketing experience to answer research questions and provide clear, nuanced expert insight
• Communication: exceptional written communication skills and a high level of attention to detail when responding to questions on IT policy, compliance, or service management topics
• A PayPal account to receive payment from our clients

What you'll be doing in the role

• Answering Research Questions: share your expert perspective on topics such as internal ticketing workflows, employee service requests, IT policy, and IT operations processes
• Scenario Review: apply your real‑world experience to assess and respond to IT and service management scenarios, such as incident escalation, ticket triage, employee onboarding requests, and internal helpdesk workflows
• Surveys & Interviews: participate in structured surveys or interviews where your domain expertise informs research into service management practices and IT operations
• Product & Process Feedback: provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms in IT and operations contexts
• Framework Input: contribute subject‑matter expertise to help research teams better understand how IT functions use and evaluate service management platforms

Key Technologies

• ITSM/ESM Platforms: direct experience with tools such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks is required.
• HRIS Platforms: familiarity with systems like Workday, SAP SuccessFactors, ADP, or Oracle HCM is desirable.
• Productivity & Analysis: familiarity with Excel/Google Sheets for workforce analytics and Notion/Jira for asynchronous collaboration.