ITSM/ESM Decision-Maker Expert - Paid Research Participant

Prolific; Leeds; On-site; GBP 102,614 - 205,229; Part time

Job summary

Prolific is seeking experienced IT and Tech Leaders to join our Expert Network. You'll provide expert insights into ITSM and ESM platforms and get paid for your contributions to important research tasks.

Ideal candidates will have director-level experience in IT, with hands-on knowledge of tools like Jira Service Management and ServiceNow. Compensation can reach up to $200 per hour for your expertise in real-world IT situations.

Qualifications

• Director-level or above experience in IT, Technology, IT Operations, or a related function.
• Deep background in IT Service Management, IT Operations, or Enterprise Service Management.
• Current or recent hands-on use of an ITSM or ESM platform.

Responsibilities

• Share expert perspective on IT ticketing workflows and policies.
• Apply real-world experience to assess IT and service management scenarios.
• Participate in structured surveys or interviews for research.

Skills

IT Service Management

IT Operations

Analytical Thinking

Exceptional Communication

Tools

Jira Service Management

Freshservice

ServiceNow

Job description

Prolific is seeking experienced IT and Tech Leaders to join our Expert Network. You'll provide expert insights into ITSM and ESM platforms and get paid for your contributions to important research tasks.

Ideal candidates will have director-level experience in IT, with hands-on knowledge of tools like Jira Service Management and ServiceNow. Compensation can reach up to $200 per hour for your expertise in real-world IT situations.