ITSM Technical Leader

Eutelsat Communications SA; Greater London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

Join a pioneering company in satellite communications, where you will lead the design and implementation of IT Service Management processes. This role offers the chance to work in a dynamic environment that values innovation and teamwork. You will be instrumental in improving service delivery and enhancing organizational efficiency, collaborating with cross-functional teams and mentoring others. With a focus on continuous improvement and a commitment to excellence, this position is ideal for a seasoned IT professional ready to make a significant impact in the field of ITSM.

Qualifications

• 5+ years of experience in IT Service Management with a focus on technical leadership.
• Strong knowledge of ITIL framework and best practices.

Responsibilities

• Lead the design and implementation of ITSM processes and tools.
• Collaborate with teams to define ITSM policies and workflows.

Skills

IT Service Management (ITSM)

ITIL framework

Technical Leadership

Process Improvement

Analytical Skills

Communication Skills

Education

MSc in Computer Science

Relevant IT Certifications

Tools

ServiceNow

Job description

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ITSM Technical Leader

Country/Region: GB

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.

As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, provide wholesale broadband Internet access services.

With Eutelsat Group You’ll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer-centric experts
• Embrace cultural diversity in our global team

Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

We are looking for an enthusiastic and skilled ITSM technical leader to join our team and play a critical role in leading the design, implementation, and continuous improvement of our ITSM platform supporting our GEO and LEO satellite services. In this position, you’ll work closely with product managers, IT engineers, and process owners, contributing directly to our ongoing projects and initiatives. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development.

Who You Are:
You are a seasoned IT professional with a deep understanding of IT Service Management (ITSM) principles and practices. With a strong technical background and leadership skills, you excel at guiding teams to deliver high-quality IT services. You are passionate about improving processes and driving efficiency, and you thrive in collaborative environments. Your excellent communication skills enable you to engage with stakeholders at all levels, ensuring alignment and understanding of ITSM initiatives.

What You’ll Do:
• Lead the design, implementation, and continuous improvement of ITSM processes and tools, ensuring alignment with industry best practices and organizational goals.
• Collaborate with cross-functional teams to define and document ITSM policies, procedures, and workflows.
• Oversee the configuration and administration of ITSM platform, ensuring it meets the needs of the organization and support effective service delivery.
• Provide technical guidance and mentorship to team members, fostering a culture of knowledge sharing and continuous learning.
• Analyze service performance metrics and reports to identify trends, areas for improvement, and opportunities for optimization.
• Act as a liaison between IT and business units, ensuring that ITSM initiatives align with business objectives and deliver value.
• Stay up-to-date with the latest ITSM trends, tools, and technologies, and recommend enhancements to improve service management capabilities
• Coordinate with contractors and suppliers to ensure alignment with project objectives and timelines

What You’ll Need:
• MSc in Computer Science, Information Technology, or a related field.
• 5+ years of experience in IT Service Management, with a focus on technical leadership and process improvement.
• Strong knowledge of ITIL framework and best practices, with relevant certifications (e.g., ITIL v4, ITIL Expert) preferred.
• Experience with ITSM tools (e.g., ServiceNow) and a solid understanding of their configuration and administration. ServiceNow Application Developer certification is a plus.
• Proven ability to lead and mentor technical teams, fostering collaboration and innovation.
• Strong experience working with contractors, vendors, and suppliers
• Excellent analytical and problem-solving skills, with a strong attention to detail.
• Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.

Where You’ll Work:
London Office in hybrid mode

The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).

This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.