ITSM/ESM Decision-Maker for Expert Research

Prolific; Coventry; On-site; GBP 153,922 - 205,229; Full time

Job summary

Prolific is looking for IT and Tech Leaders in Coventry with experience in ITSM or ESM platforms to join our Expert Network. This role allows you to share your expertise for a competitive rate of up to $200 per hour.

The responsibilities include answering research questions, participating in structured surveys or interviews, and providing feedback on IT management scenarios. Ideal candidates should have director-level experience and current hands-on knowledge of platforms such as Jira, ServiceNow, or Freshservice.

Qualifications

• Director-level or above experience in IT or Technology.
• Current hands-on use of ITSM or ESM platforms.
• Exceptional written communication skills.

Responsibilities

• Answer research questions regarding IT policy and workflows.
• Review and respond to IT management scenarios.
• Participate in structured surveys or interviews.

Skills

Decision-making skills

Exceptional written communication

Analytical thinking

Tools

Jira Service Management

ServiceNow

Freshservice

Job description

Prolific is looking for IT and Tech Leaders in Coventry with experience in ITSM or ESM platforms to join our Expert Network. This role allows you to share your expertise for a competitive rate of up to $200 per hour.

The responsibilities include answering research questions, participating in structured surveys or interviews, and providing feedback on IT management scenarios. Ideal candidates should have director-level experience and current hands-on knowledge of platforms such as Jira, ServiceNow, or Freshservice.