ITALIAN CUSTOMER SERVICE

Impact Recruitment; Northampton; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

40 hours per week

Friday work-from-home

25 days annual leave

Job summary

Impact Recruitment is seeking a Customer Experience Coordinator for a permanent position in Northampton. You will handle Italian-speaking B2B customers, drive the sales cycle from lead to order, and provide quotes while delivering high‑quality support.

The ideal candidate has 2+ years in CX or sales, is fluent in English and Italian, and will use CRM tools such as Hubspot or Zendesk. Hybrid working with Fridays from home and a salary £28k–£30k plus bonus.

Qualifications

• At least 2 years of experience within a customer experience, customer support or sales role.
• Fluent in English and Italian with strong communication skills.

Responsibilities

• Diagnosing a customer's product requirements and providing a solution.
• Managing the sales process from lead to customer.
• Providing quotes and pricing to customers.
• Complete all sales support administration tasks including processing orders and quotations.
• Consult with customers on the correct product for them.

Skills

English language

Italian language

Tools

Hubspot

Zendesk

Job description

Job Reference

VCJ1859_1790002912

Locations

Northampton, Northamptonshire

Salary

£28000 - £30000 per annum

Job Type

Permanent

Posted

21 September 2026

Description

Permanent

Full‑time hours - work from home Fridays

£28,000-£30,000 plus bonus

Do you enjoy working with technical products and international customers?

Are you experienced in providing exceptional B2B customer service?

Are you a fluent Italian speaker?

If this sounds like you, I have the perfect opportunity for you!

This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator, our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in Italian is essential as you will be looking after their Italian B2B customers.

Duties And Responsibilities

• Diagnosing a customer's product requirements and providing a solution.
• Managing the sales process from lead to customer.
• Providing quotes and pricing to customers.
• Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations.
• Consult with customers with regards to the correct product for them.
• Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.

Skills And Experience Required

• At least 2 years of experience within a customer experience, customer support or sales role.
• An inquisitive mind and passion for learning about technical components.
• Fluent in English as well as Italian
• Good organisational skills.
• Excellent customer care skills & telephone manner
• High level of concentration and excellent attention to detail.
• Confidence and experience to develop the role and make it your own.
• Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar.
• Proficient in Microsoft Office: Word, Excel.

Additional Details & Benefits

• 40 hours per week, Monday to Friday
• Office-based, work from home every Friday with early finish
• Flexible working, 'Smart Time' after probation
• 25 days of annual leave, plus bank holidays
• Contributory Paycare scheme
• Annual salary review

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