IT Training Strategy Lead

Capsticks LLP; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Capsticks LLP is seeking an IT Training Lead to own the firm’s IT training strategy and ensure clear, practical technology training for colleagues. You will align training with HR and Learning & Development, manage external providers, and deliver role-appropriate learning across offices in a hybrid setup.

You will shape standards, materials and delivery methods (classroom, virtual, self-service) and build a culture of continuous improvement and knowledge sharing.

Qualifications

• Experience leading IT training, technology adoption and digital learning programmes.
• Experience defining training strategies, delivery plans, learning standards and quality frameworks.
• Experience managing third-party training providers and reviewing supplier materials.
• Experience working with Learning and Development, HR, change, project and technology teams.

Responsibilities

• Define, own and maintain the firm’s IT training strategy, aligned to the firm and IT Strategies.
• Set standards for IT training design, delivery, quality and continuous improvement.
• Maintain an IT training roadmap covering new systems, refresher training and skills development.
• Own the quality framework for IT training, including objectives, materials, delivery standards and feedback.
• Use feedback, attendance data and stakeholder input to review and improve training.
• Keep IT training current with system, process, policy and security changes.
• Define appropriate delivery channels, including classroom, virtual, self-service, on-demand and floorwalking support.
• Own third-party and internal IT training delivery, including supplier briefing, materials review and quality management.
• Work with project, change, platforms and operations teams to plan training for technology change.
• Maintain a training calendar covering new initiatives, BAU needs, refresher activity and targeted support.
• Engage stakeholders across divisions to understand role-specific IT training needs.
• Work closely with the Learning and Development Team in HR to align IT training with professional development
• Be visible across the firm’s offices, providing in-person support and building strong local relationships
• Build and support a network of champions across the firm to reinforce learning and adoption
• Position IT training as a core part of development for all roles across the firm
• Develop reusable training materials, guidance, knowledge resources and learning pathways
• Promote continuous learning, innovation and practical technology adoption across the firm

Skills

IT training leadership

Learning design

Stakeholder engagement

Microsoft 365

Blended delivery

Tools

LMS management

Microsoft 365

Documentation tools

Job description

Capsticks LLP is seeking an IT Training Lead to own the firm’s IT training strategy and ensure clear, practical technology training for colleagues. You will align training with HR and Learning & Development, manage external providers, and deliver role-appropriate learning across offices in a hybrid setup.

You will shape standards, materials and delivery methods (classroom, virtual, self-service) and build a culture of continuous improvement and knowledge sharing.