IT Training Strategist

LGBT Great; Birmingham; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Capsticks is seeking an IT Training Lead to own the firm’s IT training strategy, standards, materials and delivery quality. The role partners with HR and the L&D team to align training with professional development and to manage both internal and external providers.

The successful candidate will drive an IT training roadmap, define delivery channels, and ensure practical, role-appropriate learning across offices, including in-person support and a champions network.

Qualifications

• Experience leading IT training, technology adoption and digital learning programmes.
• Experience defining training strategies, delivery plans, learning standards and quality frameworks.
• Experience managing third-party training providers and reviewing supplier materials.
• Experience working with Learning and Development, HR, change, project and technology teams.

Responsibilities

• Own IT training strategy, standards, materials and delivery quality.
• Maintain an IT training roadmap covering new systems, refresher training and skills development.
• Define delivery channels (classroom, virtual, self-service) and manage third-party delivery.
• Engage stakeholders across divisions to understand role-specific IT training needs and align with HR/learning development.
• Be visible across offices, provide in-person support and build local relationships; develop a network of champions.
• Promote continuous learning, innovation and practical technology adoption across the firm.

Skills

IT training leadership

Training strategy

Stakeholder management

Adult learning

Microsoft 365

Tools

Microsoft 365

Job description

Capsticks is seeking an IT Training Lead to own the firm’s IT training strategy, standards, materials and delivery quality. The role partners with HR and the L&D team to align training with professional development and to manage both internal and external providers.

The successful candidate will drive an IT training roadmap, define delivery channels, and ensure practical, role-appropriate learning across offices, including in-person support and a champions network.