IT Technician (Temporary)

Dovetail & Slate; West Midlands; In loco; GBP 22.000 - 28.000; Part-time

Descrizione del lavoro

IT Technician role at Dovetail & Slate Ltd in the West Midlands on a fixed-term contract starting 20 August 2026. You will join a busy IT team supporting staff and learners across the provision, ensuring classrooms and offices have reliable technology.

Responsibilities include first-line technical support, diagnosing hardware, software and network issues, deploying updates and configuring IT equipment. The role requires good communication with non-technical users and a customer-focused approach.

Competenze

• Experience providing IT or technical support.
• A good working knowledge of hardware, software and networks.
• Strong problem-solving skills and a methodical approach.
• The ability to communicate clearly with non-technical users.
• A helpful, customer-focused attitude.
• Desirable: A relevant IT qualification.
• Desirable: Previous experience working in an education setting.
• Desirable: Familiarity with supporting a range of devices and systems.

Mansioni

• Providing technical support to staff and learners across the organisation.
• Diagnosing and resolving hardware, software and network issues.
• Setting up, configuring and maintaining IT equipment and devices.
• Logging, prioritising and responding to support requests.
• Supporting the maintenance of IT systems and infrastructure.
• Assisting with the deployment of software and updates.

Conoscenze

IT support experience

Hardware knowledge

Software knowledge

Networks

Problem-solving

Communication skills

Formazione

IT qualification

Descrizione del lavoro

IT Technician

Contract | Location: the West Midlands | Start date: 20 August 2026

About the role

An opportunity has arisen for an IT Technician to join a further education provider on a contract basis. You'll play a key role in keeping the organisation's IT systems, hardware and software running smoothly, supporting staff and learners across the provision.

Working as part of a busy team, you'll provide first-line technical support, resolve day-to-day issues and help ensure classroom and office technology is available when it's needed.

Your responsibilities will include:

• Providing technical support to staff and learners across the organisation.


• Diagnosing and resolving hardware, software and network issues.


• Setting up, configuring and maintaining IT equipment and devices.


• Logging, prioritising and responding to support requests.


• Supporting the maintenance of IT systems and infrastructure.


• Assisting with the deployment of software and updates.

What we're looking for

Essential:

• Experience providing IT or technical support


• A good working knowledge of hardware, software and networks


• Strong problem-solving skills and a methodical approach


• The ability to communicate clearly with non-technical users


• A helpful, customer-focused attitude

Desirable (but not essential):

• A relevant IT qualification


• Previous experience working in an education setting


• Familiarity with supporting a range of devices and systems

Ready to make an impact

If you're an organised and capable IT Technician looking for your next contract, we'd love to hear from you.