IT Technician Needed - Newham Based School

Protocol Education Limited; London Borough of Hackney; On-site; GBP 23,000 - 29,000; Full time

Job summary

Protocol Education is seeking an IT Technician for a Newham secondary school to provide reliable IT support for staff and students, ensuring technology enables effective teaching and learning.

You will troubleshoot across hardware, software and networks, manage Windows and Microsoft 365, support classroom technology and maintain accurate IT asset records, collaborating with leadership and external providers.

Qualifications

• Previous IT Technician/IT Support/Helpdesk experience.
• Good knowledge of Windows operating systems, Microsoft 365 and basic networking.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• A proactive, organised and solution-focused approach.
• The ability to prioritise workload in a busy school environment.
• Previous school-based experience is desirable but not essential.
• An enhanced DBS on the Update Service, or willingness to obtain one.

Responsibilities

• Providing first-line and second-line IT support across the school.
• Troubleshooting hardware, software and network issues efficiently.
• Installing, configuring and maintaining laptops, desktops, printers and other devices.
• Supporting classroom technology, including interactive displays and audiovisual equipment.
• Managing user accounts, passwords and Microsoft 365 services.
• Assisting with network maintenance, system upgrades and software deployments.
• Ensuring all IT equipment is secure, functional and ready for daily use.
• Supporting staff and students with technical queries and training where required.
• Maintaining accurate IT asset records and documentation.
• Working alongside leadership and external providers to deliver effective IT services.

Skills

IT Support experience

Windows OS

Microsoft 365

Troubleshooting

Communication skills

Customer service

Proactive mindset

Workload prioritisation

DBS check willingness

Job description

Looking for a rewarding IT role where your work has a direct impact on students and staff every day?

Technology is at the heart of modern education, and we're working with a forward-thinking Secondary School in Newham seeking a proactive and enthusiastic IT Technician to join their team.

This is an excellent opportunity for an IT professional who enjoys problem-solving, supporting end users and ensuring that technology enables teaching and learning to run seamlessly. You'll be a key member of the school's support staff team, helping maintain and improve the school's IT infrastructure while providing first-class technical support to staff and students.

What you'll be doing:

• Providing first-line and second-line IT support across the school
• Troubleshooting hardware, software and network issues efficiently
• Installing, configuring and maintaining laptops, desktops, printers and other devices
• Supporting classroom technology, including interactive displays and audiovisual equipment
• Managing user accounts, passwords and Microsoft 365 services
• Assisting with network maintenance, system upgrades and software deployments
• Ensuring all IT equipment is secure, functional and ready for daily use
• Supporting staff and students with technical queries and training where required
• Maintaining accurate IT asset records and documentation
• Working alongside leadership and external providers to deliver effective IT services

What we're looking for:

• Previous experience in an IT Technician, IT Support or Helpdesk role
• Good knowledge of Windows operating systems, Microsoft 365 and basic networking
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• A proactive, organised and solution-focused approach
• The ability to prioritise workload in a busy school environment
• Previous school-based experience is desirable but not essential
• An enhanced DBS on the Update Service, or willingness to obtain one

Why join this Newham school?

• Supportive and welcoming leadership team
• Diverse and vibrant school community
• Modern IT infrastructure and ongoing investment in technology
• Opportunity to make a genuine difference to the learning experience of young people
• Excellent transport links across East London

All applicants will require the appropriate qualifications and training for this role.

Please see the FAQs on the Protocol Education website for further details.

All pay rates quoted will be inclusive of 12.07% statutory holiday pay.

This advert is for a temporary position.

In some cases, the option to make this role permanent may become available at a later date.

Protocol Education is committed to safeguarding and promoting the welfare of children.

We undertake safeguarding checks on all workers in accordance with the DfE statutory guidance ‘Keeping Children Safe in Education’, this may also include an online search as part of our due diligence on shortlisted applicants.

We offer FREE online safeguarding and Prevent Duty training to all our workers.

All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service.

Full assistance provided. For details of our privacy policy, please see visit the Protocol Education website.