IT Technician - MSP 2nd Line Support (Cambridge)

SoCode Limited; St. Neots; On-site; GBP 26,000 - 38,000; Full time

Job summary

SoCode Limited is seeking an IT Technician to join a dynamic MSP environment in Cambridge, UK. You will deliver top-tier IT support, diagnose issues, and maintain IT infrastructure for a diverse client base.

The role emphasizes problem-solving, client satisfaction, and navigating 365/Windows Server environments, with 2nd line support responsibilities. UK residency and local availability are required.

Qualifications

• Experience providing technical support and resolving client issues.
• Familiarity with 365 Administration and server-related troubleshooting.
• Able to operate as part of a busy MSP or service desk environment.

Responsibilities

• Provide technical support, troubleshooting, and issue resolution for clients.
• 365 Administration, troubleshooting, picking up tickets.
• 365/Windows Server/ 2nd line support

Skills

Technical support

Troubleshooting

2nd line support

Office 365

Tools

Windows Server

Job description

SoCode Limited is seeking an IT Technician to join a dynamic MSP environment in Cambridge, UK. You will deliver top-tier IT support, diagnose issues, and maintain IT infrastructure for a diverse client base.

The role emphasizes problem-solving, client satisfaction, and navigating 365/Windows Server environments, with 2nd line support responsibilities. UK residency and local availability are required.