IT Technician - 2nd Line MSP Support (Cambridge)

SoCode Limited; Cambridge; On-site; GBP 25,000 - 32,000; Full time

Job summary

SoCode Limited in Cambridge, UK is seeking an IT Technician to deliver high-quality IT support to clients within an MSP environment. You will diagnose issues, implement solutions, and maintain IT infrastructure to ensure seamless operations.

The role focuses on 2nd line support, Windows Server and Microsoft 365, with a strong emphasis on customer satisfaction and efficient ticket handling. Applicants must be local to Cambridge and eligible to work in the UK.

Qualifications

• Experience in MSP or busy service desk environment preferred.
• Experience with Windows Server and Microsoft 365 is advantageous.
• Strong problem-solving and customer-facing skills required.

Responsibilities

• Provide technical support and issue resolution for clients.
• 365 Administration, troubleshooting, and ticket handling.
• 2nd line support for Windows Server / 365.
• Location: Cambridge, UK.

Skills

IT Support

2nd Line Support

Customer Service

Job description

SoCode Limited in Cambridge, UK is seeking an IT Technician to deliver high-quality IT support to clients within an MSP environment. You will diagnose issues, implement solutions, and maintain IT infrastructure to ensure seamless operations.

The role focuses on 2nd line support, Windows Server and Microsoft 365, with a strong emphasis on customer satisfaction and efficient ticket handling. Applicants must be local to Cambridge and eligible to work in the UK.